Onsite Account Manager

Job Description

Do you have a background in account management Do you have experience working in recruitment/staffing roles Were recruiting an Onsite Account Manager to join an established business services organisation based in Lutterworth.Our client is one of the leading companies in their industry, using technology to provide solutions to meet their customers recruitment needs. Youll be joining a company which has a strong sense of belonging and a great culture in a work-focused environment.As an Account Manager, youll provide world-class service to customers, using purpose-built technology to fulfil the customers recruitment needs. Responsibilities * Understand the customers requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward* Hosting meetings with managers around fulfilment with their roles* Understanding of framework and compliance* Creating relationships with suppliers* Being able to understand requirements of manager needs and deliver timeframes within agreed SLA periods* Helping to ensure off-contract spend is limited and brought on contract saving the client money* Ensure that the details of your customers vacancies are up to date* Follow up to make sure timesheets are submitted and approved * Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance* Provide training support to customers, to ensure they are using the technology effectively and efficiently* Answer customer queries via phone, email and live chat in a timely manner* Ensure that all candidates put forward for roles are compliant* Be committed to providing world-class service to your customersSkills and Experience* A background/experience in recruitment * Have excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full and proper understanding of their requirements* A good understanding of recruitment processes* Excellent at building relationships with people over the phone and face-to-face* Comfortable working on your own, remotely* Able to multi-task and have experience of dealing with a workload that fluctuates throughout the week and includes telephones, emails, face-to-face meetings and client SLAs* Experience of MS Office and be tech savvy* Have a head for numbers and the ability to understand what the data is telling youBenefits* Company laptop and mobile phone provided * Flexible working* 25 days annual leave (plus Bank Holidays)* Online discounts platform for major retailers via Westfield Health* Cycle 2 Work Scheme* Discount Gym Membership* A strong sense of belonging and a great culture in a work-focused environment* Opportunities to progressDo you like the sound of this role If you have the skills and experience detailed above then we want to talk to you. Apply today!Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of apersons religion, gender, race, colour, age, sexual orientation, disability, or marital status.