Customer Service Advisor

Job Location	Magna Park, Lutterworth
Education	Not Mentioned
Salary	£11.25 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Customer Service Advisor roles available working Monday to Friday 8am-4pm for an award winning global document storage company in Lutterworth (LE17 4UE) with good transport links, free parking onsite, and ongoing work available!Hours & Shifts:Monday to Friday 8am-4pm (0800-1600)Pay Rate:£11.25 per hourAs Customer Service Advisor you will be working in an office environment within this companys brand new flagship site based in Lutterworth with responsibility for the following:

Providing exceptional customer service within the Digital Solutions Department
Be the first point of contact for all customer enquiries
Email request processing - the processing of customer emails ensuring all security standards are maintained
Chasing and reporting on progress of customer projects in production
Order queries and issues - liaising with all relevant departments to resolve order queries and issues
Client issue resolution - owning and investigating all customer generated issues across all products, ensuring that the customer is continually updated at all stages
Email indexing - the process of signposting all email and fax traffic that arrives within the department to a specific area
Outbound calls - contacting customers to discuss any information related to their order requirements where required

We are really keen to hear from applicants with the following:

Previous Customer Service Advisor experience or administrative background
You will have an excellent telephone manner
Good knowledge of Microsoft Office
Thorough investigative skills are required for this role
You will be a reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
You will be a highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues

The role requires candidates toundergo abasic DBS checkandprovide verifiable employment/ education historyas part of the processdue to the nature of the client. This is free of charge as Meridian Business Support coverthe cost.Benefits:

Free Onsite Parking
Good public transport links
Modern, Welcoming and Positive Working Environment
Long Term Opportunities
Full training provided – “buddy system” with an experiencedCustomer Service Advisorand full induction training in place
Online payslips
Weekly pay
A friendly and helpful Meridian team to support you with any queries at any time

Apply now or call us to discuss this Customer Service Advisor role in more detail!

APPLY NOW