Rental Administrator- Fleet Management - Motor Trade

Job Location	Lowfields Business Park
Education	Not Mentioned
Salary	19,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Title:Rental AdministratorReports to:Rental SupervisorDirect Reports: NonePurpose of the role: To support the preparation, negotiation, and review of Rental and Repair & Maintenance contracts in relation to Special Vehicles.To be responsible for accurate vehicle stock control, allocation, and records.To provide efficient customer service and build relationships with both internal and external customers.ResponsibilitiesTo provide support to key internal customersTo ensure all contract administration is accurately created and stored in line with set processes and proceduresBe responsible for maintaining accurate storage of all customer data and vehicle information, including vehicle/customer files, and updating relevant systems. Produce Cost vs Income reports for renewable business.To prepare and maintain vehicle administration accurately and in line with set processes and procedures includingMaintain company and any other Telematic systems as necessary.Carry out the On & Off hire of contract vehicles.Proactively ensure that customer accounts are managed in line with agreed contracts:o Obtain purchase order numbers in a timely manner.o Invoice contractual revenue in line with department objectives.o Liaise with Accounts to proactively manage invoice queries.o Complete credit requests.o Invoice damage recharge, contract over hours and telematics usage.o Vehicle tax renewals and recharge where necessary.Ensure customer enquiries (phone/email) are professionally and proactively managed, and/or escalated to wider teams.To undertake projects as and when required, to support the need of the business or to achieve departmental objectives.Carry out stock check (projections, allocations, requests, refurbs) and circulate.Prepare and maintain a record of accurate contract figures for submission to Contracts Manager.Assist in the preparation of the Over Hours Report and any other reports as necessaryMonitor and proactively manage Work in Progress (WIP).To be responsible for compiling weekly/monthly reports in relation to KPIS.Critical Skills Required:Excellent communication skills, verbal and written, together with the ability to communicate at all levels.Responds positively to changing environments and considers impacts on customers and colleagues.Works methodically with excellent attention to detail.Able to solve problems in an efficient, effective and logical manner.The ability to work well in a team and manage own workload independently, prioritising tasks.Results Orientated with the ability to recognise priorities and carry out relevant steps to achieve solutions with a strong work ethic.Conscientious and understands how activities impact others and the wider business.Demonstrates Financial Awareness.Critical Knowledge Required: Strong working knowledge of Microsoft Office packages, especially Outlook, Work, Excel, Teams.

Keyskills :
FleetMaintenanceQuotationsRenewalRepairStock checkcredit requestsRental adminVehicle tax renewalsObtain purchase ordersInvoice damage recharge

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