Internal Account Manager

Job Location	Low Moor, Bradford
Education	Not Mentioned
Salary	£24,000 - £26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Purpose of the Role The key purpose of this role is to manage assigned customer accounts and regions to maintain sales through regular contact; as well as growing sales with existing customers and bringing onboard new customers through following up leads.It will also work with the customer service team to deal with more wide-ranging customer query resolution and support to the wider sales team. Responsibilities Sales & Account Management

Management of assigned customer accounts and regions
Developing sales opportunities using outbound emails, calls and pre-qualified lead follow-ups
Developing & maintaining relationships with new and existing customers.
Work with the sales team to ensure the company is meeting or exceeding targets.
Communicating with customers to understand their needs and requirements and identify sales opportunities.
Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails.
Product upselling
Achieve or exceed personal targets

Customer Service

Take and process orders ensuring all are put into the system accurately
Responding to sales and service enquiries
Providing quotations
Liaising with production and transport teams to co-ordinate delivery dates to suit customer needs and to keep the customer updated with delivery times
Manage all administration associated with the role

Additional

Comply with company health and safety rules
Adhering to agreed processes and quality systems.
Any other duties as directed by the Customer Relationship Manager / Head of Sales

Requirements - personal characteristics

Self-motivated, well spoken, committed and enthusiastic.
Excellent telephone manner

Customer focused / sales orientated
Excellent verbal & written communication with active listening skills
Excellent numeracy skills
Excellent administration/organisation skills with ability to multitask & prioritise
Ability to work independently and as part of a team

Highly accurate and with very strong attention to detail
Proactive with initiative

Requirements - experience:

Sales and outbound calling

Working to targets

Previously worked in a customer service environment
UK geographical knowledge
Handling multiple calls and emails daily
Sage Experience preferred

Requirements - qualifications

Minimum GCSE English/ Mathematics (C)
Ideally A level/graduate calibre
Good Microsoft Office skills
Full driving license preferable

Keyskills :
Account ManagementCustomer ServiceMicrosoft OfficeNumeracySales

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