Technical Supervisor - Subrogated Recovery Claims

Job Description

Technical Supervisor - Subrogated Recovery ClaimsOur credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we dont do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in thisexciting and important work, and who want to develop their career with us.You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shapeour best in class strategy for our insurer clients.We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlines thedevelopment commitment to all our people.Our culture is one of support, respect and recognition, so if you think youre a good fit then wed love to hear from you.Job PurposeThis role offers an excellent opportunity to join a dynamic team with the purpose of supporting the management team to drive standard from a technical & strategic point of view.The technical supervisor will work directly with the business unit director and tactical delivery director and be responsible for file audits, supporting and delivering group training and the supervision, mentoring and coaching of individual file handlers.They will be responsible for driving policies and strategies to support the technical progression of the department and help to achieve technical excellence within the Subrogated Recoveries unit in line with clients SLAs.Key Accountabilities

• Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
• Carry out monthly file audits for all file handlers, provide feedback to the individual and analysis for the management team on any trends and training issues.
• To assist with the preparation for external client audits.
• Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director.
• Complete file reviews including pre-trial reviews and exception reviews.
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
• Manage individual file handlers on a performance improvement plan when relating to technical issues.
• Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
• To ensure compliance with the SRA Code of Conduct 2016.
• Adhere to the Keoghs Values.

Working Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.This is a hybrid working role so will be a mixture of working in the office and from home.Essential Skills and Attributes:

• Subrogated recovery experience either defendant or claimant (preferable).
• Previous experience of handling own caseload.
• Experience of handling Fast Track work is essential.
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
• Excellent listening and verbal communication skills.
• Ability to anticipate problems and identify solutions.

Benefits Package

• 25 days holiday per year (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance Bupa
• Health Cash Plan
• Life assurance
• Critical Illness Cover
• PHI/Income Protection
• Pension Contribution based
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Car Parking Scheme*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probationValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values We listen, are down to earth and supportiveWe work together towards a common goalWere friendly with a can do attitudeWe care about our clientsWe evolve