Small Claims Track Handler

Job Description

Small Claims Track HandlerJob Purpose We currently have a fantastic opportunity in our RTA litigated department to join the team as a Small Claims Track File Handler’. In this role you will have responsibility of your own portfolio of litigated small claims track files under the supervisionand guidance of a lead File Handler and full training will be provided. The file handler role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtainthe appropriate settlement.The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full-litigated caseload. Induction to the role training will be provided, along with continuedon the job support and mentoring from a senior handler.Key Accountabilities • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.• Delivery of agreed performance targets and quality standards• Analysis of the available evidence to create an initial case strategy on liability and quantum.• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs• Proofing witnesses, assessing their evidence and drafting statements.• Drafting of Court document and complying with all Court deadlines are met.• Instructing, briefing and liaising with Counsel.• Guiding the Defendant through the litigation process where required and setting expectations.• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making• Delegation of tasks where available and appropriate to other members of the team• Dealing with correspondence and telephone calls within strict service level agreements,• Delegation of tasks where appropriate to other members of the team• Updating reports upon receipt of evidence as required.• Adhering to Client Guidelines• That they receive up to date and accurate information about progress when requested• Ensuring files are kept within ISO 9001 guidelines• To ensure compliance with the SRA Standards & Regulations.Working Hours:35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office, This is a hybrid working role so will be a mixture of working in the office and from home.Experience, Skills and Qualifications • Established experience in law through further education or experience• File handling experience within a law practice or Insurer• Good understanding of the high way code and basic road traffic act principles• Ability to plan and prioritise workloads• Efficient in a process driven environment• Drive to achieve to take development opportunities when they arise with a positive attitude• Excellent listening and verbal communication skills• Excellent written communication skills and the ability to compose professional written communications• Ability to follow instruction with attention to detail• Ability to recognise when sensitivity and tact are required• Effectively work within a team• Basic knowledge of the Court Practice RulesValuesOur culture is focused on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values:We listen, are down to earth and supportiveWe work together towards a common goalWe’re friendly with a can do attitudeWe care about our clientsWe evolve