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Job Location | Lostock |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Do you have Credit Hire experience Would you like excellent career progression opportunities Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other,but we dont do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify andprevent new and emerging risks. We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shapeour best in class strategy for our insurer clients.We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlinesthe development commitment to all our people.Our culture is one of support, respect and recognition, so if you think youre a good fit then wed love to hear from you.This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims witha value over £25,000.The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.Key Accountabilities:The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.The main aspects of the role will involve:Review and analysis of files throughout the life of the case, and in accordance with the client guidelinesDevelop and maintain client relationships, always keeping the client at the heart of every decisionFormulating an initial strategy whilst assessing all intel and KYO strategiesUndertaking telephone negotiations with third party SolicitorsLiaising with the insured where necessaryEnsuring actions are carried out as per the task list within the Case Management SystemAccurately completing management information processes (MI)Feedback successful "kick outs" to the pre proceedings handlers as well as clients via outcome reportsEnsuring all files are kept within ISO 9001 guidelinesTo ensure compliance with the SRA Standards & RegulationsAdhere to the Keoghs ValuesAbility to work in target driven environmentWorking Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid working role so you will be working 1 day in the office and 4 days from home.Essential Skills and Attributes:Experience of handling Credit Hire files with evidence of managing own case loadEducation - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferableAbility to use own initiativeAbility to plan and prioritise workloadsExcellent listening and verbal communication skillsGood telephone negotiation skillsAbility to follow work processes and keep to StrategyAbility to recognise when sensitivity and tact are requiredAbility to make decisionsAbility to remain calm under pressureGood IT skills including Word, Outlook, and experience of a Case Management System preferredAdhere to the Keoghs ValuesDesirable:Experience of handling PI claimsKnowledge of how to handle cases where indemnity may be an issueWhat you can expect from us: