MOJ File Handler

Job Description

Are you currently looking to join a Credit Hire team Do you have Credit Hire experience If so Keoghs are looking to recruit a File Handler who will handle their own case load of approximately 120 claims and will consist of personal injury and credit hire claims. Such claims will be being processed via the portal. They will perform specific delegated tasks within a supervised environment to pursue settlement of files in line with client instruction / client guidelines to the commercial benefit of Keoghs. They will be involved in delivering market leading performance on credit hire claims going through the portal.KEY ACCOUNTABILITIES:• The File Handler will handle a mixed case load of portal claims from stage 1-3. In addition, they will also handle liability disputed claims on a pre-litigation basis, that subsequently drop from the portal. They will perform specific delegated tasks within a supervised environment• Making initial investigations and liaising with the Insured, Insurer and Third Party solicitors as to liability and making an appropriate assessment.• Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs• If relevant, drafting Court documentation and instructing Counsel as appropriate• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making• Dealing with correspondence and telephone calls • Undertaking periodic reviews of files in line with Client requirements• Meeting agreed performance targets• Ensuring files are kept within ISO 9001 guidelines• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested• To ensure compliance with the SRA Code of Conduct 2011• Adhere to the Keoghs ValuesEXPERIENCE REQUIRED:• Credit hire experience either defendant (preferable) or claimant• Previous experience of handling own caseload• Good standard of education - 3 GCSE’s grade C or above or equivalent including Maths & English as a minimum.• Good telephone negotiation skills• Have an understanding of portal process• Ability to use own initiative and make decisions• Ability to work as part of a team• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines• Excellent listening and verbal communication skills• Excellent client care skills• Ability to analyse data to inform strategy• Proficient in Microsoft officeDesirable:• Knowledge / experience of the MOJ process• Knowledge / experience of handling liability disputesWhat you can expect from us:• A learning culture with employee development at the heart of the people development pathway• Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard• Monday to Friday - 35 hours per week Benefits Package:• Health Cash care Plan• Death In Service - after 1 year• Pension Contribution • Cycle to Work Scheme*• Tech Scheme*• Season Ticket Loan*• Car Parking Scheme*• Gym Flex*• Access to Online Discount Sites• Discounted Gourmet Society Membership• Discounted Tickets for Merlin Attractions nationwide• Discounts at local retail outlets• Flexible Working• 25 days holiday plus 8 bank holidays Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do. Keoghs values :We listen, are down to earth and supportive We work together towards a common goal We’re friendly with a can do attitude We care about our clients We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact us and ask to speak to Recruitment.We’d like to take this opportunity to thank you for interest in this position and in our organisationStrictly no agencies please Required skills

Case Management

Personal Injury

Credit Hire

File Handling

Keyskills :
Personal Injury File Handling