Litigated File Handler Assistant

Job Description

Litigated File Handler AssistantWe are looking for Individuals who want to focus on assembling their new future in an established and market leading division that provides you with great opportunity.We are looking for all kinds of individuals that have a real desire to progress and develop and our promise back to you is to support you in reaching them career goals.Many of our leadership team and Technicians started their careers at Keoghs which underlines theWhilst our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, we dont do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this excitingand important work and to develop and further their careers with us.Job Purpose To take responsibility for elements of file handling, to adhere to strategies and undertake tasks under the guidance of the lead File Handler which will assist in facilitating the settlement of cases and the closure of files within agreed SLAs.Key Accountabilities

• Acknowledging instructions, initially liaising with clients, Court and parties.
• Drafting appropriate Court documentation.
• Filing appropriate documentation at Court and serving upon any third parties where applicable.
• Liaise with the Insured and witnesses with a view to drafting witness statements.
• To undertake negotiations with the Claimants solicitors to achieve a rapid and appropriate settlement.
• Obtain additional information and/or documentation from the insurer client and/or third parties to progress the negotiations.
• Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales.
• Obtaining additional information and/or documentation as required from parties.
• To provide general assistance and ad hoc duties to support the lead File Handlers as and when required.
• To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients.
• To ensure compliance with the SRA Code of Conduct

Working Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is BoltonEssential Skills and Attributes:

• Some experience of working within a legal environment or alternatively holds an appropriate qualification.
• Experience of negotiating with and influencing 3rd parties to obtain information.
• Strong organisational skills, together with the ability to prioritise their workload.
• Able to effectively work to set deadlines.
• Demonstrable experience of;

o Following a semi-prescribed programme of worko Dealing with calls and enquiries from customers, suppliers and/or the public.o Gathering and recording information.

• IT Literate:

o Proficient in MS Office (notably Excel, Word and Outlook)o Experience of using a Claims/Case Management system.

• Proficient in the use of alpha numerical filing systems
• GCSE grade A-C in Maths and English
• Adhere to the Keoghs Values

Benefits Package

• 25 days holiday per year (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance Bupa
• Health Cash Plan
• Life assurance
• Critical Illness Cover
• PHI/Income Protection
• Pension Contribution based
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Car Parking Scheme*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probationValues Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values

• We listen, are down to earth and supportive
• We work together towards a common goal
• Were friendly with a can do attitude
• We care about our clients
• We evolve