Litigated Credit Hire File Handler - Complex Team

Job Description

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we dont do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in thisexciting and important work, and who want to develop their career with us.You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shapeour best in class strategy for our insurer clients.We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlinesthe development commitment to all our people.Our culture is one of support, respect and recognition, so if you think youre a good fit then wed love to hear from you.This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims may consist of indemnity disputes and will vary in value up to £50,000. The handler will be responsible forcarrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point.Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.Key Accountabilities:The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusionvia a court hearing is necessary.The main aspects of the role will involve:Review and analysis of files throughout the life of the case, and in accordance with the client guidelinesDevelop and maintain client relationships, always keeping the client at the heart of every decisionFormulating an initial strategy for approval by Technical Supervisor.Legal researchUndertaking telephone negotiations with third party SolicitorsLiaising with the insured and insurers where necessaryEnsuring actions are carried out as per the task list within the Case Management SystemAccurately recording timeAccurately completing the dispute resolution processProcessing billsEnsuring all files are kept within ISO 9001 guidelines

• To ensure compliance with the SRA Standards & Regulations

Adhere to the Keoghs ValuesAbility to work in target driven environmentThe role will also involve an understanding of the court process, to include:Drafting defencesCompleting allocation questionnairesDealing with disclosure and exchange of evidenceCompleting listing questionnairesCompleting pre-trial checklistsInstructing CounselDrafting CPR Part 18 questionsDrafting CPR Part 35 questionsDrafting Counter schedulesWorking Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is Bolton, Parklands Office, This is a hybrid working role so you will be working in the office on a Monday and work from home for the rest of the week.What you can expect from us:

• A learning culture with employee development at the heart of the people development pathway
• Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard
• Health Cash Plan
• Death In Service - after 1 year
• Pension Contribution
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Car Parking Scheme*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• Flexible Working
• 25 days holiday plus 8 bank holiday

ValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values We listen, are down to earth and supportiveWe work together towards a common goalWere friendly with a can do attitudeWe care about our clientsWe evolve