FRC/HR Costs Negotiator

Job Description

FRC/HR Costs NegotiatorJob Purpose The role of the Team Leader within Costs to ensure the team meets its financial and technical objectives, including KPIs and chargeable hours. The role is to encourage, mentor and develop all members of the team to their maximum potential and to continuouslyimprove the quality of the team’s work.Key Accountabilities • Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases, including delivery of KPI and SLA’s.• Provide updates and implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.• Provide supervision to team members and progress through the competency framework to achieve a financial authority/increase in financial authority.• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.• Manage client finances, controlling FE/PL costs, to ensure that work is delivered profitably and that cash flow is maximised.• Deliver personal caseload on hourly rate costs claimed handling and chargeable hours target to required company standards and to the fulfilment of personal targets.• Complete projects and process updates in order to improve current operating practices or to address specific client issues.• Providing an environment’ where team members feel motivated and deliver excellence.• Effectively deal with complaints through agreed handling processes.• Maximising the personal development of team members, identifying training needs and creation of succession planning.• Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans.• Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators.• Ensuring the adherence to, and creation of strategies of claims handling by individual claimant firms. This will include meeting with the Director of Costs and Technical Director to articulate challenges faced and relevant successes.• Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings to the team.• Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.• To ensure compliance with the SRA Code of Conduct 2011• Adhere to the Keoghs ValuesWorking Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunchExperience, Skills and Qualifications Essential Skills and Attributes: • Proficient in all stages of Fixed Recoverable Costs and Hourly Rate Costs with a financial authority/competence of case handling costs claimed of no less than £25,000.• A track record of managing a caseload and performing against a chargeable hour target, in conjunction with management and/or supervisory responsibility.• Ability to mentor and develop handlers to reach the required technical competence for their role within a reasonable amount of time.• Nurture and encourage team members to reach their potential.• Excellent listening and verbal communication skills.• Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc.• Ability to influence others.• Ability to remain calm under pressure.• Ability to take constructive feedback and set personal goals for continuous improvement.• Ability to remain fair and objective at all times.• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management* system. Capabilities needed to succeed and excel in role.Technical Knowledge to be developed: • Keoghs management processes (finance, people and operations)• Delegated Client Strategy and SLAsTechnical Skills to be developed:• Ability to review other’s case strategy and form a swift judgement• Customer complaint handling skills• Ability to review and consolidate management information to identify performance trends.• Ability to plan resource requirements and delegate work effectively• Ability to set and manage objectives and targets• Ability to interview/recruitCompetencies • Effective Communication• Leadership• Coaching & Developing• Prioritising and Organising• Client Skills• Adaptability• People Skills• Commercial Awareness• Drive to SucceedWhat you can expect from usA learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service after 1 year, Pension Contribution,Cycleto Work Scheme*, Tech Scheme*, Season Ticket Loan*, Car Parking Scheme*, Gym Flex*, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working,25 days holiday plus 8 bank holidays.ValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;Keoghs valuesWe are connectedWe are DynamicWe are InnovativeWe succeed together