File Opener/Data Entry Assistant

Job Description

Are you looking for an Administration role Do you have experience working in a similar role or a background of retail / customer service If so this could be the role for you.The main responsibilities of a File Opener is to undertake a wide range of tasks, working as part of the biggest support team in Keoghs. We are a fast paced, hardworking and target driven team.The file opening team opens around 4000 files per month for all areas of the business and therefore completes work on all types of claims including Motor, Commercial Litigation, EL/PL, and for over 40 clients with individual requirements.The role of the File Opener will be to liaise via telephone to clients, courts and claimant Solicitors to obtain any necessary information then to open files within various different strict client deadlines.The role requires the attention of the individual to identify the urgency of a new instruction, and input the required information into the case management system in order to prepare the file for immediate work by the File Handlers. The file opening roleincludes assessing the information you have to determine which division it needs to be allocated to and which team using Specific client Guidance.Three competency pay bands to progress through. A great opportunity to develop a vast amount of technical skills and knowledge and a great team for career development.Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. Thisenables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.Key Accountabilities:Ensuring that they always act in line with the Data Protection Act, SRA Code of Conduct 2011, and the Lexcel ManualWorking together to process new instructions daily within SLAsEnsure that they achieve their objectivesReceiving all new instructions from the post room, and conducting an initial review to identify level of criticality, division and accident typeMaking calls where required, to clarify information or team allocationInputting case details to system, ensuring accuracy and speed of allocation to fee earning teamPrioritising own workload throughout the day depending upon criticality and time receivedEnsure a full traceability record of all files through the use of delivery spreadsheetsPromptly and professionally dealing with queries received internally within Keoghs, or externally from clientsMay also be required to assist other functions within the Business Support Unit, with any of the following tasks: Administrative supportClosing files on the case management systemSorting & distributing post, which may include transporting files between our Bolton officesAssisting ReceptionResponsibilities are the likely to increase as confidence of the individual grows in order to help progress onto the next available role.Essential Skills and Attributes: 5 or more GCSE Grade A-C including Maths & English Competent IT user Excellent organisation skills Ability to work under pressure to targets Excellent attention to detail Confident telephone manner Self-Motivated Ability to adapt to ever changing processes and grasp new work easily A great eye for detail & accuracy Confident in problem solving and able to work on their own initiative Must be able to demonstrate high standards in numeracy and literacy. Ability to work as part of a team Excellent communication skills Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues Planning & Organisation - ability to structure, manage and prioritise workload accordingly Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the divisionDesirable: Data input experience Telephone experience Customer service experienceSalary and Benefits: Salary discussed upon application 35 hours per week Monday - Friday, 20 days annual leave plus bank holidays and the option to buy additional holidays. This would be a hybrid working role and would be 1-2 days in the office and the rest of the week working from home. Healthcare Cash Plan Plus, Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Car parking scheme, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for MerlinAttractions nationwideValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs ValuesWe listen, are down to earth and supportiveWe work together towards a common goalWere friendly with a can do attitudeWe care about our clientsWe evolveWed like to take this opportunity to thank you for interest in this position and in our organisation and look forward to your application.Strictly no agencies please