File Handler Assistant - Motor Fraud Team - Hybrid Working

Job Description

File Handler Assistant - Motor Fraud Team - Hybrid Working We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division which was the first of its kind and remains the clear market leader in all metrics of size, client-base and reputation.You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potentialand their careersWhilst our counter-fraud team is the largest and longest-established in the UK, with nearly 200 colleagues, and acting for more household name clients than any other, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this excitingand important work and to develop and further their careers with us.Job Purpose The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsiblefor carrying out individual file handling tasks on cases for and in support of the File Handlers.The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the casefiles run pro-actively in order to assist the File Handlers’ strategic decision making.There will be exposure to several types of fraud work consisting of the following types of claim:There will be exposure to several types of fraud work consisting of the following types of claim:

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB Claims
• Organised Crime

Key AccountabilitiesThe work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to:Litigation

• Procedural drafting
• Costs Schedules

Investigations

• Evidential reviews and assessments
• Liaising with policyholders and witnesses
• Proofing of key witnesses
• Working with counsel
• Instructing experts - internal and/or external suppliers

Resolution

• Negotiation of third party costs in accordance with the CPR
• Drafting of appropriate settlement documentation

On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.Responsibilities in case management include:Client Excellence

• Assisting on files in accordance with agreed client guidelines
• Ensuring maximum client satisfaction on each case

Technical excellence

• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
• Ensures all file and investigative deadlines are complied with
• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Ensure compliance with the SRA Standards & Regulations

Financial Excellence

• Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
• Commercial awareness so as to retain profitability
• Achieve financial targets
• Ensure timely and accurate billing

Cultural Excellence

• Adhere to the Keoghs Values

Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office 1 day a week and 4 days from home.Essential Skills and Attributes

• Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
• Experience of drafting court documents and understanding of processes
• Good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to analyse evidence
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs Shared Behaviour framework

Required Soft Skills:

• Client Care/Service
• Organisation
• Ability to prioritise and adaptability
• Teamwork and collaboration
• Oral and written communication
• Interpersonal and social

What you can expect from us· Healthcare Cash Plan· Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Car parking scheme, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractionsnationwide.ValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values • We listen, are down to earth and supportive• We work together towards a common goal• We’re friendly with a can do attitude• We care about our clients• We evolve