Deputy Team Leader - File Opening Team

Job Description

Deputy Team Leader - File Opening TeamJob PurposeWorking as part of a fast paced Business Unit, whose aims and goals are:• To work harder and smarter• To ensure all within the unit feel valued and appreciated• To maintain speed and serviceThe Deputy Team Leader needs to focus on assisting the Team Leader in delivering results in line with agreed KPI’s and service standards, whilst creating a positive and friendly working environment, motivating all team members to give their best.Key Accountabilities• Ensure that they, and their team, always act in line with the Data Protection Act, To ensure compliance with the SRA Standards & Regulations, and the Lexcel Manual• Ensuring that they, and their team, achieve their objectives• Deputising for the Team Leader in their absence• Assisting the Team Leader with assessing the team’s workload, and implementing action plans to ensure SLA’s are met• Preparing training materials and providing training to new and existing team members as required• Providing assistance with the tasks within their team as required to maintain SLA’s• Promptly and professionally dealing with queries received within the team, and internally within Keoghs• Supporting the Team Leader to ensure that the work completed is at the correct standard and seek feedback from customers of the service to validate the quality• Conducting 1-2-1 review meetings when needed• Collate appropriate Management Information and assist the Team Leader in producing appropriate reports• Supporting the Team Leader to ensure the appropriate use of the IRF process to highlight and correct areas for improvement• Working with the Team Leader to ensure that their team is aware of, and follows, all the appropriate policies and proceduresResponsibilities are the likely to increase as confidence of the individual grows in order to help progress onto the next available role.Working Hours35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This role is based in the Bolton office.Experience, Skills and Qualifications• Competent IT user• Ability to work under pressure to targets• Excellent attention to detail• Self-Motivated• Ability to adapt to ever changing processes and grasp new work easily• A great eye for detail & accuracy• Confident in problem solving and able to work on their own initiative• Must be able to demonstrate high standards in numeracy and literacy.• Ability to work as part of a team• Approachable• Effective organisational skills• Team working skills• Interpersonal skills that enable you to work with people at all levels, motivate others and change peoples attitudes when necessary• Written and spoken communication skills that allow you to inform and advise others clearly• Engaging and positive work ethic• Have good planning, presentation, time and project management skills• Management experience preferred• File Opening experience preferred• Tracker experience preferred• Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Values• Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues• Planning & Organisation - ability to structure, manage and prioritise workload accordingly• Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service• Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the divisionCompensation package:Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym FlexValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;Keoghs valuesWe are connectedWe are DynamicWe are InnovativeWe succeed together