Complex Credit Hire Pre Litigated File Handler

Job Description

Complex Credit Hire Pre Litigated File HandlerOur credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in thisexciting and important work, and who want to develop their career with us.You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shapeour best in class strategy for our insurer clients.We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlinesthe development commitment to all our people.Our culture is one of support, respect and recognition, so if you think you’re a good fit then we’d love to hear from you.Job Purpose This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims witha value over £25,000.The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.Key Accountabilities The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy whilst assessing all intel and KYO strategies
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured where necessary
• Ensuring actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Feedback successful "kick outs" to the pre proceedings handlers as well as clients via outcome reports
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

Working Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.Essential Skills and Attributes:

• Experience of handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims
• Knowledge of how to handle cases where indemnity may be an issue

What you can expect from us:A learning culture with employee development at the heart of the people development pathway - Health Care Cash Plan - a Keoghs’ sponsored healthcare scheme which provides cash contributions for a number of healthcare services including optical and dental services - WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing - Annual Leave - 25 days plus 8 bank holidays (opportunity to buy & sell 3 days), increases to 26 days after 5 years’ service and 27 days after 10 years’ service - Death In Service - after 1 years’ service - Pension Contribution - provided as a contributory scheme in which if eligible, the Company will contribute fixed at 3%, employee contribution 5% as standard - Cycle to Work Scheme- Tech Scheme - Season Ticket Loan - Gym FlexValues Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;Keoghs valuesWe are connectedWe are DynamicWe are InnovativeWe succeed together