Claims Handler - Recoveries Team

Job Description

Claims Handler - Recoveries TeamJob Purpose Keoghs is a leading legal firm in the insurance sector and this is an ideal role if you want to take your first steps in a legal career. The role would suit someone who has legal experience but has not previously run their own caseload although the trainingand support provided mean that previous experience is not a requirement. This is a fast paced, vibrant department and we are looking for candidates willing to take responsibility for pre-litigation elements of the recovery process. Working efficiently to ensurethat the financial recovery for the client is maximised and files which do not settle are prepared for litigation and transferred in a timely manner to achieve individual, team and department targets, KPI’s.Key Accountabilities

• Reviewing instructions, sending our letter before action and initial correspondence to the policyholder and client and following any agreed escalation processes.
• Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved including processing client account balances within 5 working days and transferring filesto litigation by Day 28.
• Correctly identifying quantum, liability and/or Third Party indemnity issues which warrant further investigation and transferring the file in a timely manner.
• Ensuring that files transferred to litigation are ready to be issued.
• Effective use of the case management system to ensure:
• All MI is accurate and updated in a timely manner, including updating the present position following each file touch.
• Critical dates and SLA’s are met.
• All actions/strategies are documented by way of a file note
• All documents in the history are clearly labelled.
• Delivering quality work, as a minimum meeting audit benchmark standards.
• Driving own personal development.
• Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral

Work Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. The primary location for this role is our Bolton Office, 1 day a week 4 days from homeEssential Skills and Attributes:

• Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
• Experience of working in a legal environment.
• Demonstrate experience of and the ability to:
• Work to set deadlines.
• Deal with calls and enquiries from clients and/or the public
• Organise and prioritise their workload
• Work as part of a team
• IT literate: proficient in use of Microsoft Office packages (Excel and Word)
• Good written and verbal communication skills
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement.

Soft Skills

• Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
• Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
• Planning & Organisation - ability to structure, manage and prioritise workload accordingly
• Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service
• Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

Compensation package:Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym FlexValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs valuesWe listen, are down to earth and supportiveWe work together towards a common goalWe’re friendly with a can do attitudeWe care about our clientsWe evolve