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Claims Handler

Keoghs LLP
Job LocationLostock
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you have previous case, claim or file handling experience in a legal setting but looking for a change Here at Keoghs we have job opportunities in our pre-litigated credit hire department for those with prior handling experience but not necessarily in credit hire (we will provide all the knowledge you need on this).We offer flexibility on location / working from home etc so dont let location be a deciding factor, please make an application and speak to us in the first instance.Accountabilities:The role will require the file handler to pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to.Main accountabilities of the role will be:

  • Reviewing pre proceedings files, noting and abiding by Client Guidelines
  • Formulating initial Strategy
  • Implementing the Strategy agreed
  • Undertaking telephone negotiations with Credit Hire Organisations
  • Pursuing settlement as quickly as possible
  • Liaising with Insurers where necessary
  • Ensuring actions’ are carried out as per Action Lists in Case Management System
  • Ensuring files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Code of Conduct 2019
  • Adhere to the Keoghs Values
    • Prior knowledge, skills and experience:
  • Experience in a similar legal role i.e. file handling but not necessarily credit hire
  • Drive & desire to want to learn and progress
  • Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
  • Ability to use own initiative.
  • Ability to plan and prioritise workloads.
  • Excellent listening and verbal communication skills.
  • Good telephone negotiation skills.
  • Ability to follow work processes and keep to Strategy.
  • Ability to recognise when sensitivity and tact are required.
  • Ability to make decisions.
  • Ability to remain calm under pressure.
  • Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
    • Technical knowledge to be developed:
  • Understanding of Pre Proceedings Credit Hire
  • The life cycle of a file
    • Personal Development:
  • This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.
  • This role offers an opportunity to develop a range of skills under supervision.
    • Further career progression will be offered to all file handlers depending on the File Handler’s aptitude and desire to move on to the next level within the team and/or company as a whole.What you can expect from us:
  • Salary to be discussed on application
  • 25 days holiday per year (opportunity to buy & sell 3 days)
  • Full time permanent role working 35 hours per week
  • Headspace membership - teaching mindfulness, meditation and wellbeing
  • A learning culture with employee development at the heart of the people development pathway
  • Family Cover Private Medical Insurance Bupa
  • Health Cash Plan
  • Life assurance
  • Critical Illness Cover
  • PHI/Income Protection
  • Plus, Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide
    • Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values• We listen, are down to earth and supportive• We work together towards a common goal• We’re friendly with a can do attitude• We care about our clients• We evolveWe’d like to take this opportunity to thank you for interest in this position and in our organisation

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