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Business Support Assistant

Keoghs LLP
Job LocationLostock
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Business Support AssistantJob Purpose Working in the Nomination & Litigation review team creating and allocating files on the case management system to be held within the company. Receiving rejected files from internal legal teams and completing them within service level agreements. This includessending out relevant letters to all involved parties. Making outgoing telephone calls to obtain further information. Receiving incoming telephone calls from Clients/Third Parties and answering their queries. May also be required to provide general administrativesupport, through delivery of files/paperwork, closing down files for the fee earning teams.Also assisting when needed the New Instruction team. Downloading and combine all the incoming work that comes to us via a central inbox or client portals.The role requires the attention of the individual to identify the urgency of a new instruction, and the ability to accurately log for traceability purposes and pass over to the file opening team for processing. Ensuring all combines are completed withinset timeframes.Key Accountabilities:

  • Ensuring that they always act in line with the Data Protection Act, SRA Code of Conduct 2011, and the Lexcel Manual
  • Ensure that they achieve their objectives and keep an accurate log of all work completed.
  • Working together to print a high volume of New Instruction emails within SLAs.
  • Ensuring an accurate log is kept of all incoming work.
  • Securely Logging into various Clients databases & portals to print all documents.
  • May also be required to assist other functions within the Business Support Unit, with any of the following tasks:
  • Administrative support
  • Taking and making calls for information.
  • Closing files on the case management system
  • Sorting & distributing post, which may include transporting files between our Bolton offices
  • Assisting Reception
Recruitment Criteria:
  • Excellent Numeracy and literacy skills
  • IT skills including MS office, adobe, skype,
  • Calendar/diary management
  • Attention to detail
  • Ability to manage own workload effectively.
  • Excellent communication skills
  • Excellent customer service skills
  • Excellent telephone manner
  • Demonstrate resilience to chase and obtain information
  • Team player
  • Adaptable
  • Flexible
  • Organisation skills
Required Soft Skills:
  • Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
  • Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
  • Planning & Organisation - ability to structure, manage and prioritise workload accordingly
  • Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service
  • Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division
Working Hours 35 hours per week Monday - Friday 9am-5pm.Both Home based work and in office work required.Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs values We listen, are down to earth and supportiveWe work together towards a common goalWere friendly with a can do attitudeWe care about our clientsWe evolve

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