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Customer Service Executive

Hales Group Limited
Job LocationLong Stratton
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Service Executive / Long Stratton / Fixed term contract / Immediate start We are recruiting for a Customer Service Executive to join our well established client based in Long Stratton, Norfolk.The Customer Service Executive will be a pivotal role within the business. The role will be the first point of contact for both customers and prospects.Duties include:

  • Receive orders from customers. Accurately process these orders in accordance with the companys Terms and Conditions of Trade.
  • Notify the warehouse and transport of all customer, product and delivery requirements to ensure an efficient delivery in line with customer expectations and meeting the companies standard time frame from receipt of order to delivery for core product range.
  • Where required forward the customer Certificates of Conformance or Certificates of Analysis as required prior to delivery, ensuring the perfect order to delivery.
  • To set up new customer accounts on SAP, with agreed credit limits and payment terms.
  • Dealing courteously and efficiently with potential and existing customer enquiries in terms of sample requests (identify the reason for the sample request and record) prior to forwarding requests onto the relevant colleague to action; pricing queries andother requests for information, ensuring that all procedures are followed to give the customer the required response on time, thus providing a high standard of customer care.
  • Any requests from customers / prospects for technical information to be collated and forwarded to the Technical Administrator to action.
  • Dealing and investigating with customer complaints.
  • Scheduling and arranging of stock transfers from France to the UK.
  • Liaise with key customers for order forecasts on a monthly basis to help with stock management.
  • To provide cover for the function of the Customer Service Administrator in their absence, within the positions agreed working hours unless agreed otherwise.
  • Report to the business any identified issues either positive or negative so that appropriate action may be taken.
  • Undertake other general duties as required, within the role to ensure the efficient running of the business.
Skills required:
  • Understanding of general office practises
  • Ability to use Microsoft office, excel spread sheets and SAP (training for SAP can be provided)
  • Awareness of Health and Safety within the work place environment.
Personal skills:
  • Organizational, time management and ability to be a completer finisher.
  • Empathy and strong interpersonal skills a must for both internal colleagues and external clients.
  • Self-control and professionalism when requested to multi task.
  • Flexibility / adaptable with tasks and people.
  • Reactivity / Proactive.
  • High level of personal presentation and ability to conduct oneself in a professional manner.
For more information on the this vacancy, please call Megan Reeve on or if you wish to apply, please send a CV

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