Customer Service Assistant

Job Description

Do you have as much enthusiasm as our customersRole SnapshotDo you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on receptionWhat you could be part ofLong Stratton Leisure Centre boasts an 80-station state of the art gym, with 2 studios, caf, soft play, multi-functional sports hall, and a 9-a-side 3G pitch.You will be joining a hard-working and passionate team and delivering a high standard service to our members. The role is highly customer focused; you will be working within the team on caf and reception ensuring our customers have the best experience withus.Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challengeourselves to develop new and innovative ways to improve the services that make a real difference to peoples lives.What youll be doing

• Acting as first point of contact for all membership and usage enquiries, directing customers to solutions and resolve any conflicts in the most appropriate manner.
• Receiving and processing transactional payments.
• Following up on general enquiries and undertaking tasks to retain membership levels.
• Assisting with the delivery of events and hospitality across the centre.
• Preparing, presenting and serving food and drink in accordance with the highest standards of food hygiene and presentation.
• Undertaking regular monitoring checks of our soft play area and resolve any issues (LSLC only).
• Carrying out tasks in relation to your specific area of responsibility, such as stock checks, health and safety checks, ladder checks etc.
• Following operational and health and safety procedures and training as directed, to maintain a high standard for both staff and the general public, including emergency evacuation procedures.
• Maintaining and monitoring stock and assist in stock-take and valuation for all areas.
• Providing operational support as and when needed to facilitate the smooth running of the centre for staff and those using the facilities. These duties could include cleaning, setting up for activity bookings, centre tours and reception duties.

You must haveEssential Criteria Level 2 NVQ in Customer Service or equivalent experience in a customer facing environmentLevel 2 food hygiene certificate or must be prepared to undertake within 2 months of employment.Ability to work a combination of early, day and late shifts over a 7-day period to accommodate the centres opening hours on a rota basisAwareness of safeguarding requirementsEssential Skills Good communication, tact, teamwork, and customer service skillsCapability to multitask and work under pressure to meet deadlines whilst maintaining accuracy and attention to detailAn interest in leisure and the ability to inspire, motivate and encourage people through fitnessProficient IT skills, with experience of working with IT systems and Microsoft OfficeWhats in it for youWhy Work For UsDo you want to know more about why our staff work for us Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.What Flexible and Agile Working Arrangements do we OfferThe Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.What Roles Do the Councils OfferThe Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.What Benefits do our Employees ReceiveView all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.What Employer Accreditations do we HoldThe Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.What Wellbeing Support do our Staff Have Access toThe Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the websiteoutlining our commitment to the wellbeing of the employees of the Council.Where are we advertisingWe are advertising internally and externally.If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.If you any questions about the role, then please dont hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.Closing date: 26 February 2023 at 11:30PMThe Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.Interview date: To be confirmed

Keyskills :
Customer servicefood hygienemulti task