Front of House Supervisor

Job Location	Long Ditton
Education	Not Mentioned
Salary	24,310 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Our client has an exciting new opportunity for a Front of House Supervisor to help provide a first class service to their busy garden centre customers.Job Title:Front of House SupervisorSalary:£24,310 per year + Bonus + Benefits (listed below)Location: Long DittonRota: Full-time, 42.5 hours, including alternate weekendsAbout our ClientThey are a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of their business has been the happiness of those who work in it.They are committed to growing their business and to promoting the highest standards in horticulture, catering, and retail.The RoleAs Front of House Supervisor you will work closely with the Restaurant Manager and supervise a team of servers and catering staff. You will deliver a fantastic, customer-focused experience in a clean and welcoming restaurant.This is a very hands-on role and as such you will need to work to a very high standard and be proactive, highly motivated, organised and results driven with good communication skills. You will be working as part of a team in a fast-paced environment.Main duties and responsibilities:Provide an enjoyable restaurant experience for everyone by:

Ensuring all customers are greeted and offered assistance
Handling customer queries courteously and efficiently
Identifying customer needs through interaction, and taking appropriate action
Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
Take responsibility for the whole in the absence of the manager

Must Haves

Good friendly manner
Good interpersonal skills
Willing to learn
Previous catering / retail supervisory experience is essential
Ability to cook

Rewards & Benefits:They want their employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being nothing is too much trouble for their customers. In turn they will provide an extensive benefit package, please see below.

Employee Discount 50% in Restaurants and 10% in Garden Centre on joining, increasing to 20% after 3 months service, 25% after 2 years service and 30% after 5 years service.
Holiday (including bank holidays)5.6 weeks on joining increasing to 6.2 week after 2 years service and 6.6 weeks after 5 years service.
Bonus They reward their employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.(first year is dependent on start date.)
Pension They are all aware of how important it is to save for their retirement. They offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and thesecontributions will be invested.
Attendance Their employees with 100% attendance in a financial year, are rewarded with gift vouchers.
Made A Difference Scheme(M.A.D) A reward scheme for team members who make a difference to their business through; outstanding customer service, over and above normal duties or initiatives that have grown / inspired thebusiness. There is a monthly winner and a team member of the year. All winners select a gift to receive.
Learning & Development You can look forward to a wealth of learning opportunities with them that will enhance and develop you with the skills and confidence you need
Free Parking Available to all employees in the designated parking areas on their site.

Next StepsTo apply to our vacancy for a Front of House Supervisor, please click on Apply to upload your CV and cover letter.We look forward to hearing from you.

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