Assistant Manager

Job Location	Liverpool, Merseyside
Education	Not Mentioned
Salary	22,000 - 23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

The Role:This luxury business services company is looking for a talented and professional Assistant Manager to join their team.Whats in it for you as Assistant Manager

Great pay and benefits
An opportunity to work for a successful and growing company
A chance to work for a company who will support your development.
A luxury 5* working environment
Career progression.

What will you be doing as Assistant Manager

Assisting the General Manager in running the building to the highest possible standard
Dealing with customer queries or complaints efficiently and professionally
Ensuring the building is maintained to the highest 5* standards
Proctively form positive working relationships with customers, getting to know their business needs and requirements
Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
Administration such as billing and invoicing.
Monitor housekeeping, making sure standards are kept high
Deliver tours of the building to prospective customers and ensure the Front of House staff are trained to be able to deliver tours themselves when required.
Oversee Front of House staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Front of House Rota

What experience are we looking for in an Assistant Manager

2+ years experience delivering exceptional 5* customer service in a business or hospitality environment
Experience managing others
Excellent communication skills both verbally and in writing - this is essential.
Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems youre unfamiliar with.
Experience with basic business administration such as billing and invoicing
Well organised, with good time management

Personal attributes required as an Assistant Manager:

A positive, friendly, outgoing personality
Confident dealing with a range of people
Skilled at multi-tasking and handing conflicting priorities
A passion for 5* customer service
A self-motivated problem solver
Able to manage others

If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Assistant Manager role could be for you. Please apply online with your CV today!

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