Software Trainer

Job Description

About BriefYourMarket.comWe are BriefYourMarket and were a multi award-winning, multi-channel marketing platform that helps hundreds of businesses from around the world to win more business through some pretty sophisticated technology!Are we any good Well, weve won numerous awards for our technology over the years including being named as the 5th fastest growing technology company in the UK in the prestigious Deloitte Technology Fast50 awards.Right now, were looking for a bubbly and motivated Software Trainer who can hit the ground running and play a key part in helping us to achieve our mission of becoming the very best in the world at what we do!The opportunityAs a Training Executive, it is your responsibility to understand the requirements of the customer, what attracted them to our product and devise what their initial strategy will be.Once their system has been implemented, you will be the first point of contact for delivery, either face-to-face or virtually walking them through the suite of features in a passionate and confident way.You will have a strong understanding of our proposition, so you can relay this back to the customer for a smooth transition from the point of sale.Return on Investment is the goal and you will be able to confidently strategise with our customers on using the system to help them achieve this.Handling customers of different technical abilities is second nature; through a patient manner, you will impart your knowledge leaving them eager to get started.You will be managing your own workload and managing the diaries of other team members / employees to meet ever-changing customer needs, so you will be organised and forward thinking to maintain a smooth delivery of our software.You will assist the Customer Success Managers with additional training sessions for customers throughout their lifecycle to ensure high usage and ultimately the customers return on their investment with us.Summary of responsibilities

• Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.
• To conduct both online & on-site training, from one-on-one sessions to large groups of delegates on every aspect of the BriefYourMarket.com system.
• To demonstrate ROI from the outset.
• To ensure new accounts are implemented and trained to a high standard to gain the most from BriefYourMarket.com.
• Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
• Upselling of other BriefYourMarket.com products to increase revenue.
• Make regular contact with clients via telephone calls, online meetings and on-site visits.
• Assist in customers marketing communications where needed.
• Assist in dealing with queries and technical calls, logging tickets and overseeing them through to completion.
• Building strong customer relationships with users and stakeholders.
• Present the company and yourself in a professional manner to customers at all times. Highlight and arrange testimonials and case studies from new customers.

How I will succeed

• Account management / client services / training experience.
• Strong interpersonal and communication skills.
• Excellent presentation skills.
• Ability to travel UK wide with possible overnight stays.
• A full UK driving licence.
• Good Microsoft Office and ideally CRM knowledge.
• A can-do attitude and will be highly self-motivated.
• The ability to see tasks through to completion.
• Good customer relationship building skills.
• A strong understanding of customers requirements.
• Great organisational skills.
• The ability to identify upselling opportunities of new features.
• Marketing experience would be desired.

Were based out of our very own two-storey commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.Plus, theres some great walks / bike trails surrounding that many of the team take full advantage of at lunch or for a mid-afternoon break. With an on-site shower, you dont have to worry about working up a sweat after a quick three miler!Weve got break-out rooms, ideas rooms, the obligatory pool table and well keep you replenished with regular team lunches and refreshments.Our culture is really important to us and building a business that our people enjoy and are proud to be a part of is a real key focus; whether its after-work drinks, online bingo or hitting the tarmac with the runners, we believe in working hard, but playinghard too.Working hours are 9 am - 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.So, if you can see yourself thriving being a part of a business with big ambitions - where youll get to make a real difference whilst working together with a passionate and hard-working team of people around you - this could just be the opportunityyouve been waiting for!

Keyskills :
Customer ServiceCase StudiesCustomer SuccessOnboardingTechnical Trainers