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Software Trainer

Briefyourmarket
Job LocationLittle Eaton
EducationNot Mentioned
Salary£25,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About BriefYourMarket.comWe’re a multi award-winning business; proud to be recognised as a fast-growth company, which culminated in us receiving Deloitte’s prestigious 5th fastest growing technology company award.Our aim is to be the world’s foremost integrated data-driven marketing communications platform for industries connected with home-movers and homeowners.The business is based in Little Eaton, with on-site parking and great local amenities. We will keep you replenished with plenty of fruit and our regular team lunches, giving you the opportunity to keep catch up with the other teams.Here at BriefYourMarket.com, we are big on culture; whether it’s after-work drinks, online bingo or hitting the tarmac with the runners, we have a work hard, play hard’ mantra. Our teams are passionate about their business and the road that we are on to achieve our goals.The opportunityAs a Training Executive, it is your responsibility to understand the requirements of the customer, what attracted them to our product anddevisewhat their initial strategy will be.Once their system has been implemented, you will be the first point of contact for delivery, either face-to-face or virtually walking them through the suite of featuresin a passionate andconfidentway.You will have a strong understanding ofour proposition, so you can relay this back to the customer for a smooth transition fromthe point of sale.Return on Investment is the goal and you will be able toconfidentlystrategise with our customers on using the system to help them achieve this.Handling customers of different technical abilitiesis second nature; throughapatientmanner, you will impart your knowledge leaving them eager to get started.You will be managing your own workload and managing the diaries of other team members / employees to meet ever-changing customer needs,so you will beorganisedandforward thinking tomaintain a smooth deliveryof our software.You will assist the Customer Success Managers with additionaltraining sessions for customers throughout their lifecycle toensurehighusage and ultimately the customers return on their investment with us.Summary of responsibilities

  • Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.
  • Toconductboth online & on-site training, from one-on-one sessions to large groups of delegateson every aspect of theBriefYourMarket.comsystem.
  • Todemonstrate ROI from the outset.
  • To ensure new accounts are implemented and trained to a high standard to gain the most from BriefYourMarket.com.
  • Customer liaison and inputting information into theCRM databaseto track record of all correspondence and account changes.
  • Upselling of other BriefYourMarket.com products to increase revenue.
  • Make regular contact with clients via telephone calls, onlinemeetingsand on-site visits.
  • Assist in customers’ marketing communications where needed.
  • Assist indealing with queries andtechnical calls, loggingticketsand overseeingthemthrough to completion.
  • Building strong customer relationships with users and stakeholders.
  • Present the company and yourself in a professional manner tocustomers at all times.Highlight and arrange testimonials and case studies from new customers.
    • How I will succeed
  • Account management / client services / training experience.
  • Strong interpersonal and communication skills.
  • Excellent presentationskills.
  • Ability to travel UK wide with possible overnight stays.
  • A full UK driving licence.
  • Good Microsoft Office andideallyCRM knowledge.
  • A can-do attitude and will be highly self-motivated.
  • The ability to see tasks through to completion.
  • Good customer relationship building skills.
  • A strong understanding of customers’ requirements.
  • Greatorganisationalskills.
  • The ability to identify upselling opportunities of new features.
  • Marketing experience would be desired.
    • Required skills
  • Estate Agents
  • Product Training
  • Return on Investment
  • Customer Success
  • Onboarding

    • Keyskills :
    Estate Agents Product Training Return on Investment Customer Success Onboarding

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