Customer Administrator

Job Description

Are you on the market and currently looking for a new role Are you passionate about delivering an excellent customer experience and working as part of an exciting, forward-thinking business If so please keep reading.. I am recruiting a Customer Administrator to join a forward-thinking Telecoms services provider in the Linlithgow area. Paying a basic salary between GBP21255 - GBP23231 depending on experience, this is an entry-level role with opportunities for theright candidate to transition quickly into a specialist role working alongside the existing team. I am keen to speak to ambitious candidates who have previous experience in a Customer Administrator role or similar. What will you be doing as a Customer AdministratorRespond to any incoming emails in the provisioning and support shared mailboxes as allocated to you by the client services manager Answering incoming telephone calls to the Company, including overflow from other business units and functions Liaising with the suppliers, customers and internal stakeholders Maintaining accurate and up-to-date records using our IT systems e.g., CRM and supplier portals Keeping customers apprised of the progress of their orders or support cases by communicating using appropriate medium e.g. telephone or email; Supporting Senior Account Managers, Account Managers and Specialists with case management Escalating cases to the client services manager that fall out with either our own or the suppliers service level agreements (SLA) Additional duties as required to support the wider team and business. We would LOVE to hear from you if you have the following skills and experience:Previous experience working as a Customer Service Administrator, Coordinator, Admin Support based role A current and valid drivers licence Strong communication skills both written and verbal Good attention to detail with excellent organisational skills Ability to work effectively under pressure What will you get in return for your work as a Customer AdministratorSalary: GBP21255 - GBP23231 depending on experience 23 days holiday + bank holidays (increase with level of service) Working Hours: Mon - Fri 8:30am - 5:00pm Yearly company events! Love2Shop gift cards as hard work recognition Benefits pot, each year there will be a selection of items to choose from such as a birthday treat, and a HR treat such as an additional holiday If this sounds like a role you will LOVE, please send your CV to apply!We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we areunable to contact everyone in person and thank you for your interest. Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.