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1st Line Support Analyst

Recruit Moore Ltd
Job LocationLinlithgow
EducationNot Mentioned
Salary23,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Recruit Moore have been approached by our client in Linlithgow to support them in finding a 1st Line Support Analyst.As the 1st Line Support Analyst, you will be the main point of contact for customer enquiries at varying stages of their journey, from making initial enquiries to maintaining their products and services upon conclusion of setup and installation.Duties to include -

  • Providing 1st line technical support to assist the Technical Support Advisor in diagnosing and resolving customer faults and service interruptions;
  • Ensuring all customer interaction which relates to faults and service interruptions are done so through the ticketing system on NetSuite CRM;
  • Work collaboratively with colleagues to diagnose and resolve major customer faults and service interruptions, while making sure the customer is kept regularly updated by the most appropriate communication channel;
  • Process customer orders accurately and in a timely manner, communicating with the customer to obtain all relevant information required to facilitate a smooth transition
You should have -
  • Good communication skills, both verbal and written.
  • Strong interpersonal skills.
  • Good attention to detail with excellent organisational skills.
  • Previous experience in a customer administrator role or similar.
Salary - £23,000 + DOEHours - 08:30 - 17:00, Monday - FridayRecruit Moore acts as an employment agency in relation to this role. We are committed to equal opportunity and diversity.Candidates must be eligible to work in the UK full time without restriction.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. If you do not hear back from us please assume you have not been successful on this occasion.

Keyskills :
Customer ServiceHelpdeskTechnical Support1st LineHelp Desk Support

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