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1st Line Support Engineer

Resolve Recruitment Services Ltd
Job LocationLeeds Bradford Airport, Yeadon
EducationNot Mentioned
Salary£20,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st Line Support Engineer, LeedsResolve Recruitment are working with one of the UKs fastest growing multi-channel marketing companies. Due to increased demand they are now looking for an exerienced 1st Line Support Engineer to be the first point of contact for any technical problems or issues that may arise. You will be responsible for prioritising IT issues and escalating them accordingly, hardware, instillations and general 1st line support issues which will all be key components of the role alongside working closely with the IT team.The role:

  • Provide support and resolve problems to the customers satisfaction
  • Monitor and respond quickly and effectively to requests received and process first-in first-out based on priority
  • Diagnose and resolve technical issues
  • Research questions using available information resources
  • Gain an understanding of the latest Microsoft technologies
  • Provide advice on support and technologies
  • Update documentation and guides
  • Follow standard Service Desk procedures
  • Log all Service Desk interactions
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information, changes and updates
  • Document internal procedures
  • Assist with on boarding of new internal users and external customers
  • Support managing PC setup and deployment for new employees using standard hardware, images and software
  • Install, test and configure new workstations, peripheral equipment and software
    • The person:Key Personal Skills
  • Polite, punctual, friendly
  • Good communicator
  • Logical problem solver
  • Attention to detail
  • Eager to learn new technologies
    • Essential Technical Skills
  • Knowledge/past experience with WHM/cPanel for hosting both websites and emails
  • Knowledge/past experience with Office365 and Outlook/Exchange
  • Knowledge/past experience with Windows AD/DNS/DHCP
  • Knowledge/past experience of VoIP phones and SIP technologies
  • A good understanding of DNS
    • Desirable Technical Skills
  • Knowledge/past experience with Linux-based operating systems (RHEL, CentOS)
  • Knowledge/past experience with firewalls and networking
    • The rewards:
  • A good starting basic of up to £23,000 depending on experience
  • Working office hours Monday to Friday (early finish Friday)
  • Excellent induction, training and ongoing support
  • Free parking onsite
    • For more information on this 1st Line Support Engineer career, please APPLY BELOW.Key: 1st Line Support Engineer, IT Support Engineer, IT Support, IT Support Technician, 1st Line Support, IT Helpdesk, Leeds, LS19 Required skills
  • IT Support
  • 1st Line Support
  • IT Helpdesk
  • IT Support Engineer
  • IT Support Technician
  • Leeds
  • 1st Line Support Engineer
  • LS19

    • Keyskills :
    IT Suppt 1st Line Suppt IT Helpdesk IT Suppt Engineer IT Suppt Technician Leeds 1st Line Suppt Engineer LS19

    APPLY NOW

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