Customer Service Advisor Helpdesk

Job Location	Lawrence Hill, Bristol
Education	Not Mentioned
Salary	£19,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, full-time

Job Description

We are supporting a growing software organisation just on the outskirts of central Bristol who are looking to recruit a confident and articulate individual to join their Customer Helpdesk team. This role will be home based for the next few months at least so you must be based in Bristol.Key DutiesThis is a service desk role, taking inbound calls from end users and supporting bespoke applications and providing anything from online training to fixing challenging technical problems. This role demands a strong problem solver who is able to find solutions to problems using their own initiative.We are looking for a support focused person who thrives on providing support to a range of customers. The role will be helping customers to get the most out of the software and ensuring they have the best possible experience.Experience Required

Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Excellent organisational, written and oral communication skills

A strong sense of urgency

Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

A desire to learn and develop

Awesome sense of humour

Previous experience within health and social care customer service would be a distinct advantage

This is a 12 week temporary to permanent position paying £19,000Hours: 37.5 hours Monday - Friday rising to 40 hours upon securing a permanent contract.Interviews are due to be scheduled over skype. Required skills

Customer Service

Service Skills

Software

Keyskills :
Customer Service Service Skills Software

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