Customer Helpdesk Advisor

Job Location	Lawrence Hill, Bristol
Education	Not Mentioned
Salary	10.77 - 11.90 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time Temporary to Permanant

Job Description

Juice has a fantastic opportunity for a customer focused individual to join a dynamic and growing technology company as an Customer Helpdesk Advisor.The company develops tailored made software solutions for the health industry and due to their continued success, they are looking to grow their customer helpdesk advisor team.We are looking for an enthusiastic and friendly individual who understands the importance of excellent customer service. In return you will receive full training and have the opportunity to work with an expanding organisation where new ideas and methodologiesare welcomed and encouraged.Duties include:

Answering inbound calls from customers
Listening to customers and understanding their query
Troubleshooting and aiming to resolve issues on the first call
Escalate queries that cannot be resolved to the 2nd or 3rd line team
Follow up calls to keep customers updated on progress
Working closely with various departments within the organisation

Skills Required:

Excellent communication skills
Previous customer call handling is desirable
Strong understanding of customer service
Professional telephone manner
Ability to trouble shoot
Good time management
Ability to multi-task
Enjoy working as part of a team
Have an interest in IT/Tech is advantageous

Hours: Monday - Friday, 9am - 5.30pmDuration: Temporary to permanent contractBenefits:

Full Training provided
Recently refurbished office
Free on-site parking
Excellent transport links
Office is within walking distance from city centre
Career progression and personal development opportunities

If you have a passion for customer service and are a natural problem solver then please apply today to be considered.Successful applicants must be based in the UK, with adequate right to work eligibility.

Keyskills :
AdvisorCustomer ServiceSoftwareTechnologyTelephony

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