Telesales Negotiator

Job Description

We currently have a vacancy for a Sales Negotiator based from our Larbert office and we are offering a competitive salary for this position. This is a Full-Timeand Permanent position working 37.5hours per week.As a Sales Negotiator you will be responsible for creating an understanding of customer needs so that they can be presented with the relevant products and services that will contribute to their retention, while Negotiating a sales price within the agreed authoritystructure to maximise fuel margin from every customer.Our Sales Negotiators are responsible for the development of our domestic customer base, handling inbound calls and making outbound queries. You will be responsible for the customer journey and ensuring each account is maximised to its full potential, throughhigh performance and putting our customers first.Further duties include:Deal with customers in a polite and courteous manner to maximise customer retention and exceeds customers expectations of service.Identify all current customer needs, and investigate future potential needs though effective account management, fully utilising the company sales approach, in order to present customers with the relevant products and services that will contribute to theirretentionEnsure customer complaints are handled in a polite and effective manner and are appropriately logged on the complaints system and escalatedEscalate complex complaints with the Customer Relations team in line with the Company complaints procedureEnsure that the customer requirements are met in a courteous, professional manner at all timesAre you a Certas Energy Sales Negotiator Were looking for you to have strong negotiation skills as well as confidence in your own ability. It is preferred that you have prior experience within a similar role with a proven ability to upsell and cross sell,while being resilient, persistent and tenacious in this target driven and results orientated position. Previous experience in using CODAS would also be beneficial.Benefits also provided by Certas include discount schemes, pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants.Company InformationCertas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keepour business moving each day.Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.Were proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissionswith each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleaguesto grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.The successful candidate will be offered the position on Certas Energy terms and conditions of employment.Certas Energy Ltd is an Equal Opportunities Employer