Credit Control Team Leader

Job Description

We currently have a vacancy for a Credit Control Team Leader working 37.5 hours MondayFriday, on a full time and permanent basis. This position of Credit Control Team Leader will be based out of our Larbert office offering a competitive salaryAs a Credit Control Team Leader, your primary responsibilities will be to lead a high performing team in a professional, responsive and effective manner, that satisfies the needs and requirements of the business and customers. You will Deliver best in practicecollections within the guide lines determined by the agreed credit terms, while embracing a continuous improvement culture, with an aim of maximising cash flow whilst managing risk and bad debt exposure.This role would involve you working closely with all departments within the business, building and maintaining good relationships. You will manage escalations from the team, customers, and service partners ensuring a satisfactory resolution while escalatingor advising management as appropriate. You Must ensure you understand Credit Insurance Policies and work within the Certas Credit Policy.Furthermore you will as a Credit Control team Leader hold and chair monthly meetings with Sales Management for the Region / Adjacency covering team changes, key accounts and any relevant updates required.It is expected that you manage team performance by setting individual annual objectives for the team and review progress on a regular basis. You will monitor team and individual targets based on call quality & productivity and cash collections to ensurecompany KPIs are met, hold regular portfolio reviews with team members to review performance, productivity and provide support as necessary. You will also hold monthly one to ones and appraisals performance reviews ensuring team members are meeting performanceexpectations and demonstrating company behaviours and values, addressing performance issues as appropriate and conducting disciplinary and grievance procedures as required.Good attention to detail is essential for the post of Credit Control Team Leader along with excellent organisational and effective communication skills. You should be approachable and trustworthy while holding good persuasion and influencing techniques.Benefits also provided by Certas include discount schemes, pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants.Company InformationCertas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keepour business moving each day.Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.Were proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissionswith each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleaguesto grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.The successful candidate will be offered the position on Certas Energy terms and conditions of employment.Certas Energy Ltd is an Equal Opportunities Employer