Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Helpdesk

SOM-3 RECRUITMENT LIMITED
Job LocationKnutsford
EducationNot Mentioned
Salary19,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Customer Service Helpdesk Location: KnutsfordSalary: £19k + Very Generous Bonus Scheme Benefits: 25 days holiday, pension, free staff canteen, etc.Do you have strong customer service skills, an interest in IT Training given! You do not need technical skills, just a positive demeanour, IT literacy and the ability to solve issues.Our client are a market leading retailer and ecommerce business with locations throughout the UK. They now require a Helpdesk Operator (Service Desk Analyst) to ensure the best support and customer service experience for their end users. In this role youwill analyse incoming support queries and obtain detailed information from the end user to resolve issues within the agreed service levels. As Helpdesk Operator you will strive to resolve most customer support queries, whilst ensuring that the customer isalways kept informed. You must be passionate about excellent customer service and willing to undertake psychometric tests as part of the interview process.Role and Responsibilities

  • Accurately record and take ownership of incoming incidents and service requests over the telephone, email and in person.
  • Undertake initial triage of incidents and service requests obtaining all necessary information.
  • Provide support for both Company bespoke computer systems and packaged software such as Windows, Office 365 etc.
  • Resolve incidents and service request within service level guidelines.
  • Escalate incidents and service requests to Technical Support or Supplier Partners where appropriate.
  • Perform ongoing liaison to keep end users informed of progress using the most effective form of communication.
  • Assist with the development and maintenance of user and process documentation.
  • Participate in various project related activities as and when required.
Essential Skills
  • Effective time and task management.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong troubleshooting and problem-solving skills.
  • Desire to acquire knowledge.
  • The ability to be flexible on any given task.
  • Ability to identify opportunities for service improvements.
Qualifications
  • GCSE pass in both English and Maths.
  • Appropriate Higher Education qualifications desirable.
As part of the interview process you will be required to complete some psychometric test.Search terms: IT Help Desk, IT Service Desk, IT Call Centre, Customer Service, Windows, Microsoft Office, Office 365, Microsoft Word, Excel, PowerPoint, Internet Explorer, Google Chrome, SLA, PC, Desktop, Network, Software

Keyskills :
Customer ServiceTechnical Support

APPLY NOW

Customer Service Helpdesk Related Jobs

© 2019 Naukrijobs All Rights Reserved