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Job Location | Knowsley Industrial Park |
Education | Not Mentioned |
Salary | £26,000 - £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Our client is a fast growing outsourcer that specialise in the delivery of essential public services across defence, transport, justice, immigration, health care and other citizen services. They operate across four regions: UK & Europe, North America, Asia Pacific and Middle East.We are looking for an experienced Resource Planning Analyst looking to join their Contact Centre operations based in Liverpool. This role is focused on helping with the design & development of standard performance packs models for various business areas in the delivery of performance targets across their five contact centre locations . You will create and manage for monthly, weekly, daily and interval level forecasting for all departments ensuring variances are within tolerance.*****The role will be home based for the immediate future and will transition to a hybrid working model of 2-3 days a week onsite and 2-3 days at home*****Key responsibilities
Keyskills :
Resource Planning contact centre Fecasting