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Job Location | Knowsley Industrial Park |
Education | Not Mentioned |
Salary | £19,000 - £23,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Customer Service AdvisorLocation: Liverpool L33, Office Based only.Salary: £19K - £23K per annum, DOEContract: Full time, permanent.Customer Service Advisor - About the role This is a great opportunity to join our existing team within a well-established and reputable MSP based in Liverpool, Mattnerseyside.The Service Desk is the first point of contact within Curveball Solutions for all clients and partners. You will be responsible for logging, classifying and triaging all inbound telephone calls and email communication from a client, providing the initialdiagnosis and first fix where possible through to escalation to the Technical Support/Incident Team in the event of an incident within defined company SLA’s.You will be expected to provide regular updates to a client throughout the progress their orders or service request. If service levels will not be or are not likely to be met the Service Desk will be required to follow the appropriate escalation process.Customer Service Advisor - Main Responsibilities
Keyskills :
Customer CareCustomer ServiceSalesAdministrationCustomer Service Advisor