Team Administrator

Job Description

Our client, a leading healthcare organization, is dedicated to modern healthcare solutions. With a rich history anda patient-centric approach, they provide high-quality medical services and embrace cutting-edge technology. Asan independent healthcare provider, they prioritize patient care and are committed to excellence in the UnitedKingdom and beyond. They are specialized in automated prescription collection (APC) machines that offer 24/7access to prescription medicines across the UK. In partnership with manufacturers, they design and develop APCmachines to enhance pharmacy efficiency and ensure a safe collection environment.About the Role:As a Customer Service and Team Administrator, youll play a vital role in our daily operations, serving as thelinchpin for customer satisfaction and efficient administrative processes. Your dedication and skills cansignificantly impact our companys success and growth in the future.Responsibilities:The Customer Service and Team Administrator role encompasses a diverse range of responsibilities that arecritical to the companys operations. This dynamic role involves:• Customer Interaction: Provide customer support through phone and email, addressing inquiries relatedto our clients automated prescription collection machines, installation, and ongoing service and• Ticket Management: Record and manage customer inquiries, entering them into a Customer ResourceManagement system for efficient tracking and resolution.• Product Knowledge: Develop an in-depth understanding of our clients products to assist customers withoperational issues and provide effective solutions.• Team Support: Collaborate with team members to contribute to the successful execution of various• Dispatch and Communication: Arrange the dispatch of information or goods to customers as required.When necessary, forward inquiries to specialists for more in-depth assistance.• Record Keeping: Maintain accurate and organized records of all customer interactions and inquiries.• Training: Assist in the training of new staff members to ensure they are well-prepared for their roles.• Office-Based Role: The role is based in an office, with a primary responsibility for managing the customerservice desk.• Technology Utilization: Extensive use of a headset and computer for telephone inquiries and emailJob Requirements:• A strong general education background, including proficiency in up to 3 subjects at National 4 or 5 levels,with a focus on English and Math, relevant experience may be prioritized over formal qualifications.• Previous experience in public interactions within the healthcare environment is advantageous.• Strong organizational skills and meticulous attention to detail are essential.• Proficiency in computer systems and commonly used software is required.• Proficiency in CRM systems, with experience in Zoho being advantageous (but not essential)Competencies:• Excellent attention to detail.• Good communication.• Prioritizing, organizational, and time management skills.• Analytical / problem solving.Working location: Onsite Monday-Friday- as per postcode- Once completed probation, a flexible working modelcould be considered.

Keyskills :
Administrative SupportCustomer SatisfactionCustomer ServiceHealthcare