Customer Team Member

Job Description

Closing date: 27-03-2024Customer Team MemberLocation: Piercy End Kirkbymoorside York, Kirkbymoorside, YO62 6DGPay: £10.90 per hourContract: 12-16 hours per week + regular overtime, permanent, part timeWorking pattern: 5 varied shifts over 7 days including early mornings from 6am (store opening), afternoons, late evenings until 10pm (store closing) and weekends, to be discussed at interview.Full, paid training providedYou can apply for this role using your mobile device (no CV needed!)We’re looking for Customer Team Members to join our team at Co-op.When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the storelike re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing,as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What youll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyones day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplaceWe want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflectingthe communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. Were also part of the Disability Confident scheme, meaning well always offer an interview to disabled candidates who apply through the schemeif they meet the minimum criteria for a job.Well ask whether you’d like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at apply-process.You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.