Senior Visitor Experience Officer

Job Description

Summary If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you. What its like to work here Fashion-famous and full of colour, at 6,400 acres, Killerton is one of the National Trust’s largest special places and here we employ over 130 people. Located close to the vibrant city centre of Exeter, the 18th century house and parklands benefits fromfree parking and good transport links. Its size and scale, fabulous views and focus on fantastic visitor experience makes Killerton a truly wonderful place to work. And with many rare trees and glorious gardens, it’s the perfect place for gardeners and rangersto grow their career.For more information about our property please visit killerton What youll be doing Youll work with the Visitor Experience & Operations Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, withsomething new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place,ensuring high standards of presentation and service as part of the visitor experience team.Please also read the full role profile, attached to the end of this advert.Interviews will be held Monday11th March. Who were looking for This job is all about providing a service. To be fantastic in this role, you’ll need to;

• Experience of delivering inspirational engagement activities

• Have good people skills, enabling good working relationships with those in your team and across the property

• Understanding of how to interpret significant collections to varied audiences.

• Excellent organisational skills, and the ability to time manage projects successfully

• Have good interpersonal skills, able to deal with visitors in a variety of situations

• Have a flexible customer focused approach with experience in delivering high standards of customer service

• Experience of working with and supervising volunteers

• Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.