Head of Operational Delivery Holidays (Outdoors)

Job Description

Summary Hours: 37.5 hours per weekSalary: £50,000 per annumLocation: UK wide and NIDuration: Permanent OpportunityInterviews will take place WC 8th NovemberAs the Head of Operational Delivery, you will be accountable for the consistent delivery of our Holidays 0utdoors accommodation and experiences offer at a time of exciting growth. Holidays Outdoors has an important role within the National Trust, drivingcharitable income to support our cause and conservation goals, and you will help us both stabilize and evolve our business.Youll achieve this through influencing and building strong relationships with your direct reports and their teams, all operating from different locations. You will ensure our Holidays operations, service, processes and places exemplify our brand values,are fit for the future and meet our guests expectations. You will share our love of nature and be inspired by the special places in our care. You will be enthusiastic about the unique characteristics and quirks found at many of sites, as well as be practicaland focused when dealing with the everyday What its like to work here Were bigger than you think, were more complicated than we appear and were larger scale than youd imagine! Weve got passionate people in all our teams, and so much more we want to achieve. We protect nature, beauty and history for everyone, for ever,with the outdoors accommodation and experiences offer giving our audiences a different way to connect with special places. You will be proud to be part of a team that gives guests opportunities to explore and engage What youll be doing Leading a team of Area Managers who are responsible for delivering a commercially successful Holidays Outdoors operation you will:

• Lead for Holidays Outdoors, internally and externally, driven by our cause and vision
• Deliver great experiences for all our guests, ensuring brand and operating standards across all sites
• Build strong teams who are passionate, supported and committed to operational excellence
• Build strong relationships with General Managers and Estate Managers, bringing a one team approach to growing opportunities for the Trust
• Relish tackling complex areas of our business and working with others to solve problems effectively
• Identify areas of risk to understand nationally what is driving performance
• Evolve our future plans to ensure they meet the needs of guest, supporters, staff and volunteers
• Ensure budgets and performance are achieved whilst remaining compliant and achieving consistency in our offering
• Equip our regional teams so they have the resources, skills and knowledge they need to delivery our strategy
• Pro-actively identify commercial opportunities to add value and lead innovation with an outdoors focus
• Develop internal and external effective partnerships and stakeholders
• Responsible for third party sales development.

Please find attached a detailed Role Profile for more information on the position Who were looking for You will need to demonstrate your passion for driving excellence, demonstration of leadership, a successful commercial track record, developing and supporting people and delivering operational excellent across multi site locations. Youll have knowledgeand experience of delivering exceptional experiences for guests, whilst also supporting your teams and delivering the bottom line contribution and compliance tasks required for operating. Please apply if you meet the below criteria;

• Proven experience of managing multi-site operations with a focus on performance & standards.
• An understanding of guest service expectations and trends within the UK holidays market. Ideally with an outdoors capacity.
• Ability to manage, inspire and develop a team through coaching and mentoring
• Excellent communication and influencing skills and the ability to build relationships
• Resilience and tenacity, able to work under pressure, to manage complex situations and concurrent projects
• Developing budgets and managing KPIs
• Successful delivery of new product development and project management
• Ability to analyse data and produce insight which drives performance
• Driving P&L performance to maximise on sales opportunities