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Job Location | Kent |
Education | Not Mentioned |
Salary | £35,000 - £40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Executive Complaints Handler12 Month Fixed Term ContractMonday to Friday 9:00am- 5:00pm£35,000 - £40,000 DOE plus benefitsDo you have an advanced level of understanding TCF & FCA regulations, and strong knowledge of FOS frameworkDo you have experience in Complaints Handling and Financial Ombudsman ServiceWe have an exciting 12-month opportunity for an experienced Executive Case Specialist to join a forward-thinking innovative team in a growing business based in Chatham.The Role: The purpose of the role is to understand, thoroughly investigate and manage all complaints received from our customers, with key focus on owning complaints that are significantly complex, and escalated across the formal response stage, resolving in linewith FCA DISP timelines. You will ensure that all complaints are handled in accordance with company policies and procedures, and remain in line with Treating Customers Fairly (TCF) and FCA regulations.You will be responsible for ensuring engagement with company stakeholders on FOS findings, lessons learned activity is delivered and ensuring actions are put in place to address.Core Responsibilities: