Medical Customer Relationship Manager

Job Location	Kensington, London
Education	Not Mentioned
Salary	£25,000 - £30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Our client, a leading provider of medical services to the NHS and private practices are recruiting for an a Customer Relationship Manager to lead all existing and new relationships within the organisation.This exciting role is office based in Kensington, London and you will report to the Managing Director as well as working alongside a well-established Head Office team.Working within a small and very friendly team, this challenging role will mean you are going to develop and grow within a nurturing and entrepreneurial environment.We believe in a start to finish’ approach to account management. In this role, you should nurture a relationship with their customers from first contact, through implementation and the entire length of the relationship. That is one of the main reasons forour success and very low customer loss rate.As the Customer Relationship Manager for both NHS and private practices you will be responsible for:

Building and maintaining relationships.
Supporting customers in their use of the system and ensuring that they are happy and satisfied.
Implementation and roll out of the system.
Training and tailoring the system to assist clients
Marketing the system to new customers and expanding use of the system into other departments within the existing customer base.
Cross-covering other functions of the business and being involved in the day-to-day operation of the company.
Meeting with clients both face to face and video calling.
Decision making.

The ideal candidate:

Experience in healthcare administration or service provision.
Minimum of 2 years customer facing prior employment would be advantageous. Sales experience not required.
Cheerful outgoing personality.
Detail focused and efficient, with the discipline to organise their own day.
Willingness to learn and be part of a team.

Hours: Monday - Friday, 9am - 5.30pm based in the office in Kensington. Please do not apply if you are looking for remote or hybrid working or if Kensington is not a suitable geographical location for you to attend your place of work.If you feel that this is a great opportunity for you, and all of the details are suitable to your expectations and you fit the criteria required then please send your CV today!**Unfortunately, due to the volume of applications that we receive, we are unable to respond to everyone, if you have not heard back within 5 days then please assume that you have not been successful on this occasion**In line with Data Protection GDPR laws, we need to inform you that you are in applying this role sending us your personal data which we will not share without your consent and will only contact you about this role and other roles which could be of interest.Please see our website for our full privacy and data handling policies. You have the right to ask us to remove your data at any time.

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