Facilities Helpdesk Manager

Job Location	Kenilworth
Education	Not Mentioned
Salary	£32,000 - £35,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Position: Facilities Helpdesk ManagerLocation: KenilworthSalary: £35kContract: Permanent We are working with a leading facilities maintenance provider to recruit an experienced Facilities Helpdesk Manager to join and lead a team across various FM key accounts at their office in Kenilworth.Duties include:• Management of the helpdesk function, line management of team of helpdesk coordinators.• Managing the end to end process of reactive call management, including logging of the work, liaising with the operational teams, uploading of any relevant documentation, customer expectation management, communication with the customer through the journey,and closing the job in the system.• Ensuring excellent levels of customer service throughout the journey• Managing the scheduling of project works and distribution to site teams through to closing of jobs with correct documentation and compliance.• Communicating with end client and customers• Chasing quotes.• Monitoring KPIs and SLA• Improvement plans against poor performing areas.• Working directly with operational teams to drive continuous improvementThe ideal candidate:The successful candidate will have -• Previous experience of managing a Helpdesk within a Facilities Maintenance environment• Excellent people management skills• It literate• Effective communicator• Organised, ability to manage varied workload and prioritise• Understanding of KPIs and process improvement within the role.To apply:Click apply now to be considered for this role.

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