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| Job Location | Kenilworth |
| Education | Not Mentioned |
| Salary | 13.77 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time 3 to 6 month |
Job descriptionThis is a 3-6 month contract with potential to be extendedJob DescriptionDealer Support: Managing all aspects of the customer and dealer journey and ensuring that exceptional service is provided Receiving and solving inbound queries by phone and email from dealers and customers Providing quotations for retail customers and dealers Liaising with retail customers and dealer staff to gather all relevant information required to submit an accurate and credible proposal to the Credit team Calculating settlement quotes for customers on regulated and non-regulated contracts including collating relevant information Assisting, where appropriate, with obtaining KYC information on proposals Ensuring customers are given an adequate explanation of credit searches and KYC requirements Preparing documentation suite and dispatching to the customer/dealer for signing. Ensure that the customer has adequate information to understand and complete the documents Packaging and preparing deals received in the office for processing Expediting documents for retail deals to ensure prompt service for retail customers and pay-out to the dealer Chasing the resolution of queries re. "incomplete" deals with dealers and customers Managing re-sign process when appropriate Managing customer feedback and complaints processes (including Happy Calls)Key Performance Indicators1. Deal processing times as measured by CRM systems including PTS / DTS2. Customer service3. Quality/Accuracy of processing deals4. Compliance with group policy and regulations including mandatory training5. Identification of process improvements and/or process efficiencies6. Internal Reporting including month and year end figuresSkills & attributes
Keyskills :
AdministrativeClient ServicesCustomer Service