IT Support Manager - The Supply Register

Job Description

Founded in June 2016, The Supply Register is a technology-driven recruitment service built specifically for education providers, professionals and supply agencies to interact.The Supply Register has one simple goal: to transform education recruitment and in turn, to save schools time and money.Designed with schools recruitment in mind, The Supply Register offers a unique, custom-built platform that brings together schools looking for temporary teaching and support staff with supply agencies and education professionals looking for work. It enablesschools to fill vacancies using a bank first approachreducing recruitment costs by up to 25% and delivering a fairer deal for education professionals that support them.Since being founded, we have experienced significant growth due to securing new contracts in several regions across the UK. As our technology is an integral part of The Supply Register model, we now recruiting for an IT Support Manager to join our centralIT function. This is a new & exciting opportunity to manage the businesses technology, handle the query escalation process and work alongside software developers to aid continuous improvement.Key Responsibilities will include:

• Management of the companys internet and IT assets.
• Co-ordinating the ticketing and documentation process for all support incidents and ensuring that timescales are adhered to.
• Act as first line support, handle diagnosis and troubleshoot hardware & software issues.
• Analysing call log to discover trending matters and issues.
• Liaise with the IT Services Manager to effectively manage all company system applications and software.
• Account for backup of systems and all data.
• Work with all teams across the company to identify areas of suggested improvement and work alongside software developers to facilitate continuous improvement.
• Effectively communicate new software updates & releases and provide the relevant training to internal staff.
• Deliver training and support sessions for new starters across the business.
• Assess the technical needs of current staff and run monthly sessions for users to enhance skills & knowledge.
• Develop the online FAQ system to support internal staff.
• Maintenance of all IT equipment, including assisting with IT equipment sourcing and budgeting.
• Working with the wider operations team to ensure that new starters have the required equipment and software access.
• Work implementation partners throughout the mobilisation of new customer & supplier contracts.
• Develop and embed all relevant company IT policies and procedures.
• Make recommendations for the improvement of the companys IT department and continuously seek improvement.

What are we looking for

• Computer Science or IT degree or equivalent
• Proven ability in a similar role
• Good problem-solving skills
• Excellent communication skills, both written and verbal
• Critical thinking
• Patience
• Good interpersonal skills
• Excellent software knowledge, including Microsoft, Exchange.

What can we offer

• £30 to £35k
• Excellent culture and ethos
• 25 days holiday plus bank holidays increasing every anniversary (to a maximum 29)
• Opportunities for career progression
• Regular social & team building events
• Your birthday off every year
• Hybrid working.

Please note that the successful applicant must have or be willing to process a DBS registered with the Update Service