Scheduling Administrator

Job Description

The RoleAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If youre passionate about working with people, youreable to put your customer first, and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Scheduling Administrator.Youll be working for Scotframe in Inverurie, near Aberdeen. Scotframe is one of more than 30+ exciting Saint-Gobain brands in the UK and Established in 1989, Scotframe is now one of the largest timber frame providers in the UK. Part of the global Saint-Gobaingroup since 2017, Scotframe operates across the UK and has a growing portfolio of international clients. Over the past three decades, the company has supplied timber frame kits for over 30,000 homes. The company has two manufacturing centres in Inverurie (nearAberdeen) and Cumbernauld (near Glasgow) as well as sales offices and showrooms in Inverness, Dundee and Swindon. Scotframes employs over 190 people and has a turnover of more than £36 million.Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether youve never worked in this industry before, or had years of experience with one our competitors, youre just as likely to be a greatfit! A great Scheduling Administrator at Scotframe is organised in their approach, showing good attention to detail so their work is accurate and reliable. As a methodical and approachable person, you will be able to work well on your own and take full ownershipand responsibility for the work you do.There are some specific skills and experience we are looking for from suitable candidates;

• Critical to the success of the role is the ability to build relationships and work closely with internal Teams, Designers and Customers
• High level of communication skills (mainly over the phone) and experience of excellent customer service is necessary for this role, ideally dealing with key accounts and regular customers
• Administration experience working within a busy team is essential
• Proactive and solutions orientated working with both Internal and External customers to satisfy demand.
• Strong IT skills and a good knowledge of Microsoft Word, Excel

Additional skills, knowledge and experience required

• Very focused with a high level of attention to detail
• Ability to work in a fast-paced, high-speed environment, follow standardized work and adhere to safe work practices in a continuous improvement environment
• Exude confidence and maintain a positive attitude in even in the most difficult of circumstances
• Be highly self-motivated and have the ability to work under own initiative

What will I be doing in the roleThis role is an important role in the business and its customers. A great Scheduling Administrator will help keep our business running smoothly and our customer informed and up to date at all steps of their project. To support the business you will;

• Ensure regular daily communication links with internal departments, in particular Design and Operations
• Regular phone and email contact with customers to firm up delivery dates involving; Fixed contact points at week 1 then weeks 3 or 4 to confirm, specific delivery requirements, including number of loads, vehicle requirements and completing the final deliverybooking
• Send schedules to Key Accounts department once Scheduling Manger confirms dates
• Support the Scheduling Manager in duties during absence and busy periods
• Support with transport administration duties as required
• Information must be accurately recorded and communicated, on a real time effective basis, for; status of orders, efficiency of processes, volume throughput, current lead times, future loads, actions to match capacity

About UsAre Scotframe and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.