Technical Support Engineer Mechanical

Job Location	Inchinnan
Education	Not Mentioned
Salary	£32,000 - £35,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

We are currently recruiting for a Technical Support Engineer with a mechanical engineering background to join a leading innovator in the design and manufacture of high performance gas generators based at their head office in Glasgow. This is a permanent, full time position working Monday to Friday 37.5 hours per week with flexible start times between to 7am-9am to suit your commitments. This Technical Support Engineer role is offering a salary of £32-35k per annum plus excellent benefitsas below. After 6 months, there is the option to work from home up to 2 days per week if required. As Technical Support Engineer you will work as part of a well established small team of 4-5 staff in Glasgow, as well as working with the wider EMEA team of 40 staff with responsibility for providing a high level of technical support to the large network ofcustomers, distributors and OEMs across EMEA. Duties will include:

Respond to all incoming technical enquiries (telephone and email) troubleshooting issues with gas generators to ensure they are repaired and in working order asap
Prioritise incoming emails in order of urgency and respond accordingly.
Using SMS, ensure all relevant field visit data is captured by FSE’s with system generated visit reports being promptly sent to customers.
Monitor field stock consumption and work with Service Manager to maintain service stock levels.

We are really keen to hear from applicants with the following skills and experience:

Previous experience as a Mechanical Engineer or a mechanical engineering background
Good knowledge of electrical/ mechanical fault diagnosis
Any knowledge of nitrogen or hydrogen gas generators would be highly advantageous but not essential
Good IT skills including Outlook and CRM systems
Excellent communication skills both over the phone and written
Ability to remain calm under pressure and take a logical approach to problem solving
Fluency in German is desirable although not essential

Benefits:

31 days annual leave (27 days annual leave + 4 fixed public holidays)
Holiday purchase scheme (up to an additional 5 days per annum)
Hybrid working
Perks – savings on thousands of things such as purchases from supermarket shops, cinema trips and gym visits, to holidays and insurance
Additional annual leave for long service (5 years +1 day, 7 years +2 days, 9 years+ 3 days)
3 x annual salary life assurance
Company pension scheme – 6% employer contributions + 5% employee contributions
Company sick pay
Employee Assistance Programme which offers counselling for emotional and psychological support and practical guidance and support on legal, financial, family and work matters
Enhanced Maternity and Paternity pay
Birthday gift of chocolates or wine
Subsidised canteen

Please apply today or call us to discuss this Technical Support Engineer role in more detail!

APPLY NOW