IT Helpdesk - Hybrid

Job Location	Huthwaite
Education	Not Mentioned
Salary	£23,000 - £27,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

IT HelpdeskHuthwaite - hybrid may be an option after probation£23,000 - £27,000 - depending on experienceAbout them:My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.Overview:The IT Helpdesk Assistant will provide fast and useful technical assistance on computer systems to internal employees and some external agents. The role involves answering queries on basic technical issues and offering advice to solve them.Duties:

Serve as the first point of contact for employees seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided
Walk the employee through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up, update status and information
Pass on any feedback or suggestions by staff to the appropriate internal team
Identify and suggest possible improvements on procedures

Person Specification:

Keen to learn with strong interest in and aptitude for information technology
MS 365 experience desirable
Experience of addressing issues both face to face with users and remotely
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills, particularly effectively understanding the problem and explaining its solution
Customer-oriented, patient and able to explain things simply.
Enthusiastic & highly motivated
Friendly & Approachable
Planned structured approach to work
Have meticulous attention to detail
Problem solving mind-set
An ability to learn in a fast-paced environment
Performs under pressure and works using own initiative as well as part of a team

Other Information:

Monday to Friday. The start and finish times are flexible between 8am - 9am and 4.30pm - 5.30pm
The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you havent had a response within 48 hrs please assume you have been unsuccessful.

Keyskills :
Customer ServiceHelpdesk1st LineMS Technologies

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