Internal Account Manager

Job Location	Huthwaite
Education	Not Mentioned
Salary	£27,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

We heard you knock!Job Title : Internal Account Manager (Exterior)Reporting to: Internal Sales Manager (Exterior)Direct reports: NoneDepartment: CommercialBusiness Unit Organisation: Exterior (DSI & Solidor)PurposeThe purpose of this role is to contact potential & existing customers to drive exterior door sales. Internal Account Managers will be expected to manage new leads from initial contact through to order, as well as engaging with large volumes of prospectivecustomers to generate orders, contributing to the company-wide business development initiatives and for nurturing and developing relationships with our clients.Main Responsibilities

Lead Management - Contacting new leads to qualify potential new business, before following through to receipt of first order
Being in regular contact with customers to ensure repeat business, proactively resolving any issues which occur
Build and maintain strong, long lasting mutually beneficial customer relationships at all levels for the allocated accounts
Develop & maintain a thorough understanding of customers on patch, identifying accounts which need nurturing to continually win business
Utilise available reporting to identify & contact lapsed customers to retrieve business
Accurately logging contact with prospects on internal CRM
Work in tandem with Area Business Managers to fully canvass patches, developing a good understanding of potential targets not currently being sold to, making contact to convert business
Be able to provide quality feedback to Line Manager on current market feel on patch, such as key challenges with customers & factors influencing customer buying decisions
Fully engage and collaborate with customer service teams to ensure that our customers receive the best possible experience

Qualifications & Experience

Experience in a role dealing with a large volume of customers at any given time (preferred)
Outbound focused customer contact experience (preferred)
Strong influencing and negotiating skills, with both internal and external stakeholders
Demonstratable ability to communicate in a direct, open & convincing style with the ability to influence internal & external stakeholders
Previous experience in a target-orientated environment

Skills & AttributesTarget Zero - Take responsibility and ownership of safety;Integrity Under Pressure - encourage innovation and problem solving; maintain an unbiased and honest attitude; remain approachable when the heat is onPeople are Key - be authentic, transparent and empowering; build strong and supportive networks with colleagues, customers and local communitiesHold the Door Open - build cross-departmental connections to access and learn from different perspectives; act with credibility and without hidden motivesFlexibility in Every Fibre - actively avoid any non-value-added time; flex your approach, tone, style and actions in order to be more effectiveResults Hinge on Accountability - lead by example by finishing what we start; run towards challenges and issues you faceOn the Threshold of What’s Next - think of how the team, department and organisation can be more successful; display enthusiasm and make things happen; be comfortable in taking calculated risks

Enthusiastic, polite & friendly manner
Positive can do’ attitude
Ability to think on your feet’ to overcome objections & discuss customer queries
Ability to utilise marketing material & product knowledge to discuss products in an engaging manner
Excellent written and verbal communication skills
A passion for selling underpinned by high levels of determination & resilience

We Help People Walk Through WallsEqual Opportunity DeclarationWe are an Equal Opportunity Employer. We do not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicants consideration for employment on a basis prohibited by law.If you have difficulty using our online application system due to a disability or impairment, please contact us and we will arrange an alternative method.Data Protection StatementThe information that you provide on this form will be used in accordance with the terms set forth in the Masonite Applicant Privacy Policy. Note that we may also collect information from other sources, including directly from third party agencies we usein connection with our recruitment activities including service providers and business social media channels.If you complete an application online, that online application service is provided for Masonite by Workday, which collects and processes your application.

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