OT Network Engineer

Job Description

Salary £36,000 - £46,000 salary dependant on skills and experience Permanent Full time / 37 Hours a week + standby rota Home working and Huntingdon or Lincoln officeAnglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office. Your base location will be in our offices in Huntingdon or Lincoln.Apply now if you are interested in working within a business with a great reputation and who puts its people at the heart of every action, with a competitive bonus scheme, access to Private Healthcare, and additional flexible benefits tosuit you.We are looking for a proactive, self-motivated and enthusiastic individual to join our Operational Technology (OT) team on a permanent basis.Our goal is to exceed customer expectations whilst embracing new technology to drive digital transformation; better connecting our customers, people, assets, and information.You will develop specialised technical knowledge, as we work within a niche industry with systems which have been constructed to meet the specific needs of a large and demanding water network and everything in-between. You will be keen tolearn, with an appetite to absorb information efficiently, under the mentorship of our Senior Engineers and technical experts.More about our team and what we will need from you…Operational Technology (OT) refers to the set of digital assets which are at the very heart of Anglian Waters industrial operations. Operational technology systems are deployed throughout our geographical region to enable remote monitoring and control ofwater collection, treatment and distribution processes. The demand for Operational Technology solutions within the Water sector is soaring due to the opportunities associated with IT / OT integration and Industry 4.0 applications. It is recognised that OTis key in enabling us to achieve our performance commitments (including reduction in leakage and pollutions) and providing an excellent service to our customers.The OT Network Engineer role is part of the OT Network and Infrastructure team and is responsible for ensuring the availability, maintenance and assurance of the OT Network service. The role will be at the centre of the growing OT Domain, ensuring that AnglianWaters assets are maintained and operational 24/7. The role will maintain a relentless focus on service excellence, customer service and service improvement.The role holder will maintain a large estate of routers, firewalls and managed switch appliances that are geographically disperse across the Anglian Water region. Maintenance activities include deploying firmware patches, managing & configuring VLANs, subnets,firewall rules enhancement etc. The position holder will ensure the availability of the OT Networks by responding to system generated alerts and incident tickets and will support users of OT Networks by troubleshooting any identified problems.The OT Network Engineer will work closely with the OT Programme and Project teams to assist with the delivery of technical changes. Responsibilities include: Project Engagement, Design Reviews/approval, development and execution of Test Plans. The OT NetworkEngineers will drive optimisation within the OT Networks by utilising tools such as Secure Rating and Risk Registers to drive enhancements across the domain.What does it take to be an OT Network Engineer

• Experience with maintaining assets across a complex TCP/IP Network
• Experience with troubleshooting issues across a complex TCP/IP Network
• Understanding of Wide Area Network technologies and routing protocols
• Experienced at subnetting and IP Address allocation
• Experienced in the prioritisation of faults and changes
• Experience of Customer (Internal & External) Relationship Management
• Good understanding of Cyber Security risks
• Related Professional Qualification
• Ability to generate and analyse reports and data of value in identifying performance of network systems and components
• Ability to establish, maintain and work collaboratively with support teams, third parties customers
• End User Support and guidance, via email, phone, or face to face.
• Managing job queues and own workload, including prioritisation of work
• Excellent customer service skills & communication skills

For this position you will need to be available to participate within a 24/7 standby rota for OT Network and Infrastructure incidents and have a full UK Driving Licence.Your benefits will include:

• Full private healthcare with no excess
• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme - we double-match your contributions up to 6%
• Life Assurance at eight times your salary
• Personal Accident cover - up to 5x your salary
• Bonus Scheme

Inclusion at Anglian Water:Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed.Closing date:14/02/24