Infrastructure Engineer

Job Description

Senior Infrastructure Engineer - O365, VMWARE, Active Directory, Veeam, AzureRole: Senior Infrastructure Engineer Location: St Neots Salary: £35,000 - £50,000Are you a passionate Infrastructure Engineer looking to work for a well-established and fast growing IT MSPDo you want the opportunity to work for a fast-growing company who prioritise staff training and progression Do you have experience of O365, as well as virtualised environments and windows serversThen this may be the perfect role for you!Role:

• Deliver a high level of customer satisfaction by acting as the final point of escalation for all support incidents received through our helpdesk, email, telephone or through live chat*Provide level 3 technical support to both internal and external stakeholders whilst working within Service Level Agreements, ensuring that all tickets are correctly logged and that both internal and external stakeholders receive regular updates *Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including but not limited to, carrying out on-site audits & health checks and advising on the technical viability of technical solutions *Act as a point of technical escalation within Managed IT/Cloud department for other members of the team, providing support to resolve client issues *Provide on-site technical support and/or to facilitate the collection and delivery of hardware for repair or troubleshooting, including hardware/software installations and upgrades, performing regular maintenance duties (remotely or on-site) supporting thepreparation and delivery of small orders where needed *Refer client requests for advice & consultation to Business Solutions and Commercial teams where necessary *Collaborate with peers and other areas of the business to increase internal product and service knowledge *Develop the skillsets and capabilities of more junior members of the team sharing knowledge and experience *Create & update technical documentation and knowledgebase articles *Take responsibilityforones ownprofessional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved *Act as a subject matter expert, by sharing knowledge and developing others whilst collaborating with other areas of the business to increase internal product and service knowledge and client product/service adoption.

Essential:*Proven professional experience in four or more of the following:

• o Microsoft Windows Server o Microsoft Office 365 (Exchange Online, One Drive etc) o Active Directory o Anti-Virus, Anti-Malware & Anti-Spam Solutions o Veeam Backup & Replication or other back up technologies o Hardware Maintenance (Servers, Laptops or Desktops) o Patch Management Solutions o Ability to maintain servers in the following environments: Physical and virtualisation platforms (including Hyper-V, VMWare and Azure)o Cisco (or equivalent) Routing or Switching and Security Two years experience in an internal or external facing helpdesk support team* One years experience previous hands-on experience with ticket management systems* A willingness to travel to client sites as required for the proper performance of the role * Permanent ability to live and work in the UK without employer visa sponsorship

Desirable:

• Professional IT Certifications in: o ITIL Foundation o Microsoft Certified Associate (Teams, O365, Azure) o Sophos o Veeam Certified Engineer o Cisco CCNA
• Previous experience in an IT/professional services organisation