Housing Officer

Job Description

Whats nextIf you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.We are Chorus Homes, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K.providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living,and student accommodation. Our places work when they work for everyone.How do we do all this By surrounding ourselves with welcoming people, caring people and bubblypeople. Our people live and breathe our SPIRIT values; we are the place for spirited people.So,we want you to joinus and the12,000 other colleagues on our journey; colleagues who have helped us create places,maintain209,000homes,manage£4.5billion of assets, deliver £87.9m in social valueand teach80,000 children to swim each week.More about your roleYour role with us will be to provide an excellent level of customer service to our clients on a patch within Huntingdonshire. You will be responsible for managing tenancies on your own patch by using early interventions. You will work closely with the NeighbourhoodTeam, including Neighbourhood Wardens, Anti-Social Behaviour Officer and Revenue Officers in carrying out regular visits to address any potential breaches of tenancy and identify any issues on your patch.You will deal with any potential complaints received, this may include reports of anti-social behaviour, noise nuisance, property condition and environmental issues. You will be responsible for enforcing tenancy conditions accordingly whilst working withother members of staff to ensure this is understood. You will work closely with our customers and offer advice in order to help promote positive behaviour in our communities.You will arrange any necessary referrals to support services to help reduce homelessness and to help our customers sustain their tenancy. You will work closely with partner agencies to support our customers and resolve any challenges that may arise.Please download the attached job description for further informationMore about youYou will have worked in previous roles where a high standard of customer service is key. You should be comfortable dealing with people from a range of backgrounds with an ability to tailor this based on the needs of the person. You should have experiencebuilding important relationships, both internally and externally. Experience in a busy administrative role with the ability to multi task and prioritise workload is essential and a working knowledge of social housing would be desirable but not essential. Experience working with the community particularly vulnerable individualswould be beneficial for this role, however full training would be given to the successful candidate. For this role we require an individual with a positive can do attitude wit